From: whaa_hoo on
We ordered our modem online at the end of June, paid for it last
month, but still hadn't seen an update to the rebate on any of the
following websites:
http://www.bellsouth.com/reward
http://rewardcenter.att.com/Default.aspx?AC=yes
http://bellsouthrewardcenter.com/promocenter/bellsouth/index.shtml?bcid=rewards_tracking
(quite a confusing list of sites... and their may be several others I
didn't list.)

I guess if it has happened to several of us who are posting about it,
it's probably happening to a lot of others who aren't posting...

I called the number 1-866-342-4271 and spoke to a really nice lady
about our reward. She said that a lot of problems have been occurring
because the website customer service haven't been good about sending
the information over to the Rewards Center for processing.
1-888-321-2375 does NOT work.

Have the date you ordered handy (and hopefully it is still less than
90 days ago). Again, call 1-866-342-4271. Be really nice, they will
do their best to help you - and give you a confirmation number for
your DSL modem rebate.

She gave me a new web site to check AFTER they submit the request for
the rebate check. It is:
www.vipgiftprocessing.com

Within minutes of hanging up with her, I checked and could see that
the check is being processed - but will probably be mailed in a month
(or hopefully less).

HTH!!

From: George Grapman on
whaa_hoo(a)yahoo.com wrote:
> We ordered our modem online at the end of June, paid for it last
> month, but still hadn't seen an update to the rebate on any of the
> following websites:
> http://www.bellsouth.com/reward
> http://rewardcenter.att.com/Default.aspx?AC=yes
> http://bellsouthrewardcenter.com/promocenter/bellsouth/index.shtml?bcid=rewards_tracking
> (quite a confusing list of sites... and their may be several others I
> didn't list.)
>
> I guess if it has happened to several of us who are posting about it,
> it's probably happening to a lot of others who aren't posting...
>
> I called the number 1-866-342-4271 and spoke to a really nice lady
> about our reward. She said that a lot of problems have been occurring
> because the website customer service haven't been good about sending
> the information over to the Rewards Center for processing.
> 1-888-321-2375 does NOT work.
>
> Have the date you ordered handy (and hopefully it is still less than
> 90 days ago). Again, call 1-866-342-4271. Be really nice, they will
> do their best to help you - and give you a confirmation number for
> your DSL modem rebate.
>
> She gave me a new web site to check AFTER they submit the request for
> the rebate check. It is:
> www.vipgiftprocessing.com
>
> Within minutes of hanging up with her, I checked and could see that
> the check is being processed - but will probably be mailed in a month
> (or hopefully less).
>
> HTH!!
>
After three months of excuses I called ATT headquarters at
210-821-4105 and asked for the executive offices. The check came two
weeks later.
Same thing happened with the promised Visa gift card. The funniest in
a long line of excuses was that they needed to verify my address.
From: E Z Peaces on
whaa_hoo(a)yahoo.com wrote:
> We ordered our modem online at the end of June, paid for it last
> month, but still hadn't seen an update to the rebate on any of the
> following websites:
> http://www.bellsouth.com/reward
> http://rewardcenter.att.com/Default.aspx?AC=yes
> http://bellsouthrewardcenter.com/promocenter/bellsouth/index.shtml?bcid=rewards_tracking
> (quite a confusing list of sites... and their may be several others I
> didn't list.)
>
> I guess if it has happened to several of us who are posting about it,
> it's probably happening to a lot of others who aren't posting...
>
> I called the number 1-866-342-4271 and spoke to a really nice lady
> about our reward. She said that a lot of problems have been occurring
> because the website customer service haven't been good about sending
> the information over to the Rewards Center for processing.
> 1-888-321-2375 does NOT work.
>
> Have the date you ordered handy (and hopefully it is still less than
> 90 days ago). Again, call 1-866-342-4271. Be really nice, they will
> do their best to help you - and give you a confirmation number for
> your DSL modem rebate.
>
> She gave me a new web site to check AFTER they submit the request for
> the rebate check. It is:
> www.vipgiftprocessing.com
>
> Within minutes of hanging up with her, I checked and could see that
> the check is being processed - but will probably be mailed in a month
> (or hopefully less).
>
> HTH!!
>
Thank you! I watched the thread several days and saw several replies
but no answer. I had intended to monitor it longer, but
misc.consumers.frugal-living has such a flood of messages that within a
few days I didn't see the thread. Somehow it popped up today.

I phoned and my check is scheduled for November 1. I don't know if
there will be more hassle. It's within 90 days of the beginning of
service but longer since I ordered it.
From: E Z Peaces on
George Grapman wrote:
> whaa_hoo(a)yahoo.com wrote:
>> We ordered our modem online at the end of June, paid for it last
>> month, but still hadn't seen an update to the rebate on any of the
>> following websites:
>> http://www.bellsouth.com/reward
>> http://rewardcenter.att.com/Default.aspx?AC=yes
>> http://bellsouthrewardcenter.com/promocenter/bellsouth/index.shtml?bcid=rewards_tracking
>>
>> (quite a confusing list of sites... and their may be several others I
>> didn't list.)
>>
>> I guess if it has happened to several of us who are posting about it,
>> it's probably happening to a lot of others who aren't posting...
>>
>> I called the number 1-866-342-4271 and spoke to a really nice lady
>> about our reward. She said that a lot of problems have been occurring
>> because the website customer service haven't been good about sending
>> the information over to the Rewards Center for processing.
>> 1-888-321-2375 does NOT work.
>>
>> Have the date you ordered handy (and hopefully it is still less than
>> 90 days ago). Again, call 1-866-342-4271. Be really nice, they will
>> do their best to help you - and give you a confirmation number for
>> your DSL modem rebate.
>>
>> She gave me a new web site to check AFTER they submit the request for
>> the rebate check. It is:
>> www.vipgiftprocessing.com
>>
>> Within minutes of hanging up with her, I checked and could see that
>> the check is being processed - but will probably be mailed in a month
>> (or hopefully less).
>>
>> HTH!!
>>
> After three months of excuses I called ATT headquarters at
> 210-821-4105 and asked for the executive offices. The check came two
> weeks later.
> Same thing happened with the promised Visa gift card. The funniest in
> a long line of excuses was that they needed to verify my address.

Years ago AT&T registered me for a long-distance plan without my
knowledge. I'd made no long-distance calls, but they gave me only a
partial refund and said they couldn't help me any more.

I'm not the only one to get the brush-off. In August I wrote to the
state attorney general to complain about the rebate. They'd advertised
a free modem. After they sale their email said I'd have to apply for a
rebate. Then an email said I'd have to apply within 90 days. They gave
me two websites and a phone number, all of which stonewalled.

The AG forwarded my complaint to the phone company, giving them ten days
to reply. That was nearly a month ago. No reply.
From: larry on
E Z Peaces wrote:

> The AG forwarded my complaint to the phone company, giving them ten days
> to reply. That was nearly a month ago. No reply.

att (etal) don't reply to complaints, even those from the fcc.

It's much cheaper for them to just pay the fines.

The customer pays those as a cost of doing business ;-)

-larry / dallas