From: E Z Peaces on
Two months ago I signed up online for AT&T DSL. I saved the page of
their terms conditions.

It says: "Free DSL Modem with term agreement: Offer available to active
subscribers of AT&T or BellSouth Dial service who purchase and receive
FastAccess DSL. In exchange for a free DSL modem customers must maintain
FastAccess DSL service for at least twelve (12) months from the date the
modem was shipped or installed by BellSouth, and pay all applicable
charges in connection with FastAccess service in a timely manner. If
FastAccess service is terminated or in the event service is terminated
for a violation of the BellSouth Internet Service Agreement, including
but not limited to failure to pay the monthly FastAccess service charge,
an early termination charge of $75.00 (representing the full price of
the modem) if service is terminated between 0 and 6 months from the date
the modem was shipped or installed by BellSouth or $37.50 (representing
one half of the price of the modem) if service is terminated more than 6
months but less than 12 months from the date the modem was shipped or
installed by BellSouth will be incurred."

The only charge besides the monthly fee was for the modem. When I
signed up, their website informed me that I'd have to go to their
rewards page and click for the rebate to cover the cost of the modem.
I'd have to do it within 90 days. I'd be billed the $75 on my first
bill, but I'd get it back.

Their rewards page said I couldn't apply for the rebate until a month
after I'd signed up. After a month, the AT&T site said they had nothing
about a rebate and if it was about a modem I should check with
Bellsouth. Bellsouth's site kept saying they had nothing on me.

I kept checking. There was no modem charge on my first bill. I'd been
a DSL customer nearly two months when the second bill came.
FastAccess DSL Modem........... $75
Credit for Installment Billing -$75
Purchase - 1 of 1 Installments $75
Total $75

They seem to be saying, oh yes, the modem is free as promised except
that they are charging me for it twice.

That section of the bill gave me a number to call if I had any
questions. I called and got a machine that gave me four choices, I
think. Three were for ordering stuff and one was for technical support.
There was no option for billing questions.

Did AT&T make me a promise they never intended to keep? What should I
do now?
From: Jeremy Pleedle on
E Z Peaces wrote:
> Two months ago I signed up online for AT&T DSL. I saved the page of
> their terms conditions.
>
> It says: "Free DSL Modem with term agreement: Offer available to active
> subscribers of AT&T or BellSouth Dial service who purchase and receive
> FastAccess DSL. In exchange for a free DSL modem customers must maintain
> FastAccess DSL service for at least twelve (12) months from the date the
> modem was shipped or installed by BellSouth, and pay all applicable
> charges in connection with FastAccess service in a timely manner. If
> FastAccess service is terminated or in the event service is terminated
> for a violation of the BellSouth Internet Service Agreement, including
> but not limited to failure to pay the monthly FastAccess service charge,
> an early termination charge of $75.00 (representing the full price of
> the modem) if service is terminated between 0 and 6 months from the date
> the modem was shipped or installed by BellSouth or $37.50 (representing
> one half of the price of the modem) if service is terminated more than 6
> months but less than 12 months from the date the modem was shipped or
> installed by BellSouth will be incurred."
>
> The only charge besides the monthly fee was for the modem. When I
> signed up, their website informed me that I'd have to go to their
> rewards page and click for the rebate to cover the cost of the modem.
> I'd have to do it within 90 days. I'd be billed the $75 on my first
> bill, but I'd get it back.
>
> Their rewards page said I couldn't apply for the rebate until a month
> after I'd signed up. After a month, the AT&T site said they had nothing
> about a rebate and if it was about a modem I should check with
> Bellsouth. Bellsouth's site kept saying they had nothing on me.
>
> I kept checking. There was no modem charge on my first bill. I'd been
> a DSL customer nearly two months when the second bill came.
> FastAccess DSL Modem........... $75
> Credit for Installment Billing -$75
> Purchase - 1 of 1 Installments $75
> Total $75
>
> They seem to be saying, oh yes, the modem is free as promised except
> that they are charging me for it twice.
>
> That section of the bill gave me a number to call if I had any
> questions. I called and got a machine that gave me four choices, I
> think. Three were for ordering stuff and one was for technical support.
> There was no option for billing questions.
>
> Did AT&T make me a promise they never intended to keep? What should I
> do now?
http://help.bellsouth.net/bellsouth/asp/singlecolumncontentview.asp?UserType=DSL&source=2&sprt_cid=6153a66a-29a7-4ebc-b411-24b02e0569d5

does bellsouth not have internal support "usenet" type groups you could ask?


From: John Weiss on
"larry" <noone(a)home.com> wrote...
> The new at&t is very much the old AT&T,
> their billing system is STILL screwed up.

Yep!

Last month our cell bill came, and still said to send it to Cingular. This
month our cell bill came, and said to send it to AT&T. It also said we hadn't
paid our previous bill, and added a penalty fee.

I checked with my bank and found the check to Cingular had been cashed by AT&T
at an entirely different address -- 19 days after we sent it!

I called to get the penalty fee removed from the bill, and the customer
non-service gal said she would do it "on a one-time basis" because we hadn't
had any other late bills. I asked her to verify that no adverse credit reports
were sent because of their mistake, and she told me she wasn't authorized to
remove/rescind any such reports, but none were indicated in my record.

Looks like time to get my free annual credit reports!


From: John Weiss on
"John Weiss" wrote...
>
> I called to get the penalty fee removed from the bill, and the customer
> non-service gal said she would do it "on a one-time basis" because we hadn't
> had any other late bills. I asked her to verify that no adverse credit
> reports were sent because of their mistake, and she told me she wasn't
> authorized to remove/rescind any such reports, but none were indicated in my
> record.
>
> Looks like time to get my free annual credit reports!

Just got the next bill today...

I got my $1.10 penalty back. I also found out that retrieving voicemail from
Guam costs $1.99/min!

Now to find out why they billed my wife for a text message...


From: Anthony Matonak on
John Weiss wrote:
....
> Just got the next bill today...
>
> I got my $1.10 penalty back. I also found out that retrieving voicemail from
> Guam costs $1.99/min!
>
> Now to find out why they billed my wife for a text message...

Probably because they sent her a text message saying they are
changing their rates. :)

Anthony