From: Chris Hills on
On 05/02/2010 10:06, Chris Hills wrote:
> SOGA

I meant DSR not SOGA (as in, Distance Selling Regulations).
From: Niel J Humphreys on
"Chris Hills" <chaz(a)chaz6.com> wrote in message
news:hkgqjh$n2u$1(a)chaz6.eternal-september.org...
> On 05/02/2010 09:44, petrolcan wrote:
>> How do you mistakenly order and pay for something?
>
> I always pay immediately when an auction ends. Upon closer inspection it
> is not what I wanted. SOGA provides for a 7 days cooling off period in
> which goods may be returned.
>
>> It is most likely that the dispatch is an automated process and any
>> communication would not be picked up for a few days.
>>
>> Is the seller high volume?
>
> Resonably high, ebay forms a large part of their business.
>
>> I believe that the seller has to cover the return postage but you made
>> the mistake so why should he seller be out of pocket?


Only if the seller has not stipulated in an email that the buyer is
responsible for return shipping. If they have then the buyer is responsible.



From: Peter Crosland on
"Chris Hills" <chaz(a)chaz6.com> wrote in message
news:hkgq65$j79$1(a)chaz6.eternal-september.org...
> On 05/02/2010 09:54, Peter Crosland wrote:
>> If it was a BIN item then you had the right to cancel and they should not
>> have sent it. Why did you not refuse delivery?
>
> The item arrived today and I did indeed refuse delivery. I am still
> waiting to hear back from the seller.

In which case you are entitled to a full refund including any carriage costs
to you and they may not deduct any return carriage costs.

Peter Crosland


From: "Paul Georgeson" Sgt Fuller Fan on

"Chris Hills" <chaz(a)chaz6.com> wrote in message
news:hkgnuh$fn$1(a)chaz6.eternal-september.org...
> Hi
>
> I recently mistakenly ordered an item from an ebay seller. The seller is
> registered as a business and clearly outlines their responsibilities under
> soga. Shortly after I had made the order (within a couple of hours), I
> realised my mistake and opened a ticket through ebay for a return. This
> was done out of business hours. However, they still shipped the item 2
> business days later having not responded to my claim.
>
> Is it reasonable that they should cover the cost of postage since they
> should not have shipped the item in the first place (supposing that the
> cost of postage exceeded the cost of processing the order).

No, it's not reasonable for the seller to stand the cost of shipping.

In the very first line of your post, you admitted it's "your mistake" and
yet you expect the seller to pick up the tab!

Get a life...



From: Chris Hills on
On 05/02/2010 16:34, Paul Georgeson wrote:
> No, it's not reasonable for the seller to stand the cost of shipping.
>
> In the very first line of your post, you admitted it's "your mistake" and
> yet you expect the seller to pick up the tab!
>
> Get a life...

So you absolve the seller of all responsibility for not responding to
the customer in the 2 business days between when the case was opened and
when they shipped?

For the record, I am not disputing anything with the seller and treating
this as a learning opportunity.
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