From: Chris Hills on
Hi

I recently mistakenly ordered an item from an ebay seller. The seller is
registered as a business and clearly outlines their responsibilities
under soga. Shortly after I had made the order (within a couple of
hours), I realised my mistake and opened a ticket through ebay for a
return. This was done out of business hours. However, they still shipped
the item 2 business days later having not responded to my claim.

Is it reasonable that they should cover the cost of postage since they
should not have shipped the item in the first place (supposing that the
cost of postage exceeded the cost of processing the order).

Regards,

Chris
From: petrolcan on
In article <hkgnuh$fn$1(a)chaz6.eternal-september.org>, Chris Hills
says...
>
> Hi
>
> I recently mistakenly ordered an item from an ebay seller. The seller is
> registered as a business and clearly outlines their responsibilities
> under soga. Shortly after I had made the order (within a couple of
> hours), I realised my mistake and opened a ticket through ebay for a
> return. This was done out of business hours. However, they still shipped
> the item 2 business days later having not responded to my claim.

How do you mistakenly order and pay for something?

It is most likely that the dispatch is an automated process and any
communication would not be picked up for a few days.

Is the seller high volume?

> Is it reasonable that they should cover the cost of postage since they
> should not have shipped the item in the first place (supposing that the
> cost of postage exceeded the cost of processing the order).

I believe that the seller has to cover the return postage but you made
the mistake so why should he seller be out of pocket?


From: Peter Crosland on
> I recently mistakenly ordered an item from an ebay seller. The seller is
> registered as a business and clearly outlines their responsibilities under
> soga. Shortly after I had made the order (within a couple of hours), I
> realised my mistake and opened a ticket through ebay for a return. This
> was done out of business hours. However, they still shipped the item 2
> business days later having not responded to my claim.
>
> Is it reasonable that they should cover the cost of postage since they
> should not have shipped the item in the first place (supposing that the
> cost of postage exceeded the cost of processing the order).


If it was a BIN item then you had the right to cancel and they should not
have sent it. Why did you not refuse delivery?

Peter Crosland


From: Chris Hills on
On 05/02/2010 09:54, Peter Crosland wrote:
> If it was a BIN item then you had the right to cancel and they should not
> have sent it. Why did you not refuse delivery?

The item arrived today and I did indeed refuse delivery. I am still
waiting to hear back from the seller.
From: Chris Hills on
On 05/02/2010 09:44, petrolcan wrote:
> How do you mistakenly order and pay for something?

I always pay immediately when an auction ends. Upon closer inspection it
is not what I wanted. SOGA provides for a 7 days cooling off period in
which goods may be returned.

> It is most likely that the dispatch is an automated process and any
> communication would not be picked up for a few days.
>
> Is the seller high volume?

Resonably high, ebay forms a large part of their business.

> I believe that the seller has to cover the return postage but you made
> the mistake so why should he seller be out of pocket?

I am happy to pay the cost of processing, but if the seller has shipped
an item when there is an outstanding case open through ebay, are they
not at fault? I realised my mistake long before the item should have
been shipped.
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