From: Gary Baldi on
On Dec 4, 1:56 pm, Dr Zoidberg <AlexNOOO!!!...@drzoidberg.co.uk>
wrote:
> I sold a couple of identical mobile phones recently (yes , I know......)
> One had a large scratch/mark across the screen and one didn't , and as a
> result the damaged one fetched £46 less.
>
> I've just had an email from the husband of the buyer saying how they
> weren't happy with this unexpected damage and they were going to file a
> SNAD claim unless I gave them a replacement case or a partial refund.
>
> That would be fine , apart from the second sentence in the listing was a
> clear description of the damage and there was a nice close-up photo
> showing the scratch.
>
> Oh joy....
> --
> Alex
>
> "I laugh in the face of danger, then I hide until it goes away"

Indeed; I advertised a 22 carat gold ring my mother-in-law wanted to
get rid of on a BIN with Best Offer auction.

Logged in this afternoon and was pleased to see someone had bought it
- their offer was 10% below asking price but I'd set the auction up to
automatically accept anything like that sort of offer to be accepted.

Within 60 seconds of sendiong the invoice I got a "I'm so sorry, I
didn't realise that I'd have to buy if I entered a bid, plus the ring
isn't my size anyway, I've just re-read the auction"........28
feedback @ 100%.

Thanks to eBay's policy of not allowing sellers to neg dodgy buyers,
her feedback will stay at 100% too.

Plus, I can cancel the transaction and get a FVF refund but my listing
fee (£2 something) is apparently down the tubes according to the live
chat man at eBay........nice little earner they're on, makes the
cynical part of me wonder whether they've got all these phantom buyers
out there earning them shedloads by wrecking auctions.
From: Fran on

"Gary Baldi" <tim.richards(a)gmx.com> wrote in message
news:53c92137-c802-41fe-83f1-a455ab04aeaa(a)33g2000vbe.googlegroups.com...

Plus, I can cancel the transaction and get a FVF refund but my listing
fee (�2 something) is apparently down the tubes according to the live
chat man at eBay........nice little earner they're on, makes the
cynical part of me wonder whether they've got all these phantom buyers
out there earning them shedloads by wrecking auctions.

====

That's not right: you ought to be able to relist for "free".

You'd get a better price from a scrap buyer for far less hassle.


From: Gary Baldi on
On Dec 6, 5:54 pm, "Fran" <autumnac...(a)vendredi.fr.com> wrote:
>
> That's not right: you ought to be able to relist for "free".
>
> You'd get a better price from a scrap buyer for far less hassle.

Well, you'd think so but the live chat man told me no and when I tried
to relist I did indeed receive the "this item is not eligible for an
insertion fee re-credit" so there you have it.

And I agree with your comments about the scrap buyer........but what
does that tell you about the number 1 internet auction site?
From: Fran on

"Gary Baldi" <tim.richards(a)gmx.com> wrote in message
news:6b159085-9316-4eb3-a187-b4d004d41a71(a)p19g2000vbq.googlegroups.com...
On Dec 6, 5:54 pm, "Fran" <autumnac...(a)vendredi.fr.com> wrote:
>
> That's not right: you ought to be able to relist for "free".
>
> You'd get a better price from a scrap buyer for far less hassle.

Well, you'd think so but the live chat man told me no and when I tried
to relist I did indeed receive the "this item is not eligible for an
insertion fee re-credit" so there you have it.

And I agree with your comments about the scrap buyer........but what
does that tell you about the number 1 internet auction site?

=====

That's daft. I'm sure they used to treat it as a relist. And you don't even
have a method of escalating, do you.

Yeah, that's why I stopped selling there.


From: Road_Hog on

"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:hfgu22$74n$1(a)news.eternal-september.org...
>
> "Gary Baldi" <tim.richards(a)gmx.com> wrote in message
> news:6b159085-9316-4eb3-a187-b4d004d41a71(a)p19g2000vbq.googlegroups.com...
> On Dec 6, 5:54 pm, "Fran" <autumnac...(a)vendredi.fr.com> wrote:
>>
>> That's not right: you ought to be able to relist for "free".
>>
>> You'd get a better price from a scrap buyer for far less hassle.
>
> Well, you'd think so but the live chat man told me no and when I tried
> to relist I did indeed receive the "this item is not eligible for an
> insertion fee re-credit" so there you have it.
>
> And I agree with your comments about the scrap buyer........but what
> does that tell you about the number 1 internet auction site?
>
> =====
>
> That's daft. I'm sure they used to treat it as a relist. And you don't
> even have a method of escalating, do you.
>
> Yeah, that's why I stopped selling there.

I believe the relist was scrapped about a year ago in one of their
'improvements' to ebay selling.