From: "Mungo "Two Sheds" Toadfoot" on
I've sold a great many items that weigh ~70g and are posted 1st class, large
letter @ 61p each, printed through RM's website. Last week I had a message
from one customer who claimed he was charged an extra �1.25, even though I
had put 64p (sic) postage on his item.

Puzzled, I replied to ask how, when and where he paid the extra, asked if I
could have the details of any receipt he might have, and said I'd refund it
to him later. In the meantime I called RM who couldn't tell me if this
charge was actually made, by whom, where or when... nuffink! The RM chap
didn't even have a clue where these charges went after they're collected.

Strangely my customer hasn't replied to me so I haven't yet refunded the
�1.25 and wonder if he was trying it on, but what's more worrying is that RM
don't seem to know anything about the charges so what's to stop a naughty
postman charging people extra at the door and pocketing it?

Si


From: Rob Morley on
On Thu, 4 Feb 2010 16:15:52 -0000
"Mungo \"Two Sheds\" Toadfoot" <eastREMOVEkent(a)gmail.com> wrote:

> I've sold a great many items that weigh ~70g and are posted 1st
> class, large letter @ 61p each, printed through RM's website. Last
> week I had a message from one customer who claimed he was charged an
> extra �1.25, even though I had put 64p (sic) postage on his item.
>
> Puzzled, I replied to ask how, when and where he paid the extra,
> asked if I could have the details of any receipt he might have, and
> said I'd refund it to him later. In the meantime I called RM who
> couldn't tell me if this charge was actually made, by whom, where or
> when... nuffink! The RM chap didn't even have a clue where these
> charges went after they're collected.
>
> Strangely my customer hasn't replied to me so I haven't yet refunded
> the �1.25 and wonder if he was trying it on, but what's more worrying
> is that RM don't seem to know anything about the charges so what's to
> stop a naughty postman charging people extra at the door and
> pocketing it?
>
I thought they usually just put a ticket through the door, and you had
to go to the office to pay and collect.

From: Niel J Humphreys on
"Rob Morley" <nospam(a)ntlworld.com> wrote in message
news:20100204163115.656c16ac(a)bluemoon...
> On Thu, 4 Feb 2010 16:15:52 -0000
> "Mungo \"Two Sheds\" Toadfoot" <eastREMOVEkent(a)gmail.com> wrote:
>
>> I've sold a great many items that weigh ~70g and are posted 1st
>> class, large letter @ 61p each, printed through RM's website. Last
>> week I had a message from one customer who claimed he was charged an
>> extra �1.25, even though I had put 64p (sic) postage on his item.
>>
>> Puzzled, I replied to ask how, when and where he paid the extra,
>> asked if I could have the details of any receipt he might have, and
>> said I'd refund it to him later. In the meantime I called RM who
>> couldn't tell me if this charge was actually made, by whom, where or
>> when... nuffink! The RM chap didn't even have a clue where these
>> charges went after they're collected.
>>
>> Strangely my customer hasn't replied to me so I haven't yet refunded
>> the �1.25 and wonder if he was trying it on, but what's more worrying
>> is that RM don't seem to know anything about the charges so what's to
>> stop a naughty postman charging people extra at the door and
>> pocketing it?
>>
> I thought they usually just put a ticket through the door, and you had
> to go to the office to pay and collect.


That's correct, postmen are no longer allowed to collect cash so any
underpayments have to be paid for over the counter at the sorting office
after a card is left. Not sure if you can still buy the required stamps, put
them on the card and post it to the sorting office though. You used to be
able to do this but I haven't had one in a while.
--



From: Fran on

"Niel J Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
message news:hkeuk7$2n80$1(a)energise.enta.net...

Not sure if you can still buy the required stamps, put
> them on the card and post it to the sorting office though. You used to be
> able to do this but I haven't had one in a while.

You can.


From: Sean Black on
In message <20100204163115.656c16ac(a)bluemoon>, Rob Morley
<nospam(a)ntlworld.com> writes
>On Thu, 4 Feb 2010 16:15:52 -0000
>"Mungo \"Two Sheds\" Toadfoot" <eastREMOVEkent(a)gmail.com> wrote:
>
>> I've sold a great many items that weigh ~70g and are posted 1st
>> class, large letter @ 61p each, printed through RM's website. Last
>> week I had a message from one customer who claimed he was charged an
>> extra �1.25, even though I had put 64p (sic) postage on his item.
>>
>> Puzzled, I replied to ask how, when and where he paid the extra,
>> asked if I could have the details of any receipt he might have, and
>> said I'd refund it to him later. In the meantime I called RM who
>> couldn't tell me if this charge was actually made, by whom, where or
>> when... nuffink! The RM chap didn't even have a clue where these
>> charges went after they're collected.
>>
>> Strangely my customer hasn't replied to me so I haven't yet refunded
>> the �1.25 and wonder if he was trying it on, but what's more worrying
>> is that RM don't seem to know anything about the charges so what's to
>> stop a naughty postman charging people extra at the door and
>> pocketing it?
>>
>I thought they usually just put a ticket through the door, and you had
>to go to the office to pay and collect.
>

I think you'll find that they charge a �1 handling charge plus whatever
the underpayment for the postage was, �1.25 could well be correct.
--
Sean Black