From: Evelyn C. Leeper on
larry wrote:
> Shawn Hirn wrote:
>> In article <gXf2j.6$RG5.2(a)newsfe09.lga>,
>> "Evelyn C. Leeper" <eleeper(a)optonline.net> wrote:
>
>>> So I got three rolls of quarters at the bank ($30) and dumped them
>>> in. The total Coinstar registered was $29.61. I threw in two more
>>> quarters to make $30.11. When I got home, I googled and discovered
>>> that this was not an unusual occurrence.
>>>
> . The mistake made
>> in your situation was 1.3% off, which isn't terrible, but it always
>> seems like the error is never in the customer's favor.
>>
>> In my opinion, the only sensible reason to use those retail coin
>> counting machines is to get a deal like you received. People who use a
>> CoinStar machine just to count change are follish if they don't take
>> advantage of one of those gift certificate deals.
>
> Did you open and count what you got from the bank? Seems a lot of bank
> customer hand rolled rolls end up short.

It was definitely all quarters, but the machine read one as a dime and
one as a penny.

--
Evelyn C. Leeper
I believe I found the missing link between animal
and civilized man. It is us. -Konrad Lorenz
From: sarge137 on
On Nov 25, 7:49 am, "Evelyn C. Leeper" <elee...(a)optonline.net> wrote:
> Not only does Coinstar charge an exorbitant fee for counting your coins
> (almost 10%), but they apparently frequently undercount the amount.
>
> I took advantage of their recent offer for free coin counting if you
> took an electronic gift certificate for one of their partner merchants
> instead of cash. In addition, if you counted at least $30 worth, you
> got an extra $10 amazon.com gift certificate.
>
> So I got three rolls of quarters at the bank ($30) and dumped them in.
> The total Coinstar registered was $29.61. I threw in two more quarters
> to make $30.11. When I got home, I googled and discovered that this was
> not an unusual occurrence.
>
> They did send the additional $10 certificate, so I got $40.11 for my
> $40.50, and spending money at amazon is not a problem for me, but I
> would never use them without being offered a big premium like this.
> Even if they don't take a commission if you take a certificate, they may
> still short-change you.
>
> --
> Evelyn C. Leeper
> I believe I found the missing link between animal
> and civilized man. It is us. -Konrad Lorenz

Hmmmmm.....very interesting!

I don't use Coinstar, but every now and again I take a quart jar of
mixed coins to my credit union. They don't charge me, but they run
them through their coin counter, and credit my account. The deposit
is usually between $60 and $80. It never occurred to me that the
count might not be accurate. I think next time I'll waste an hour or
so of my time and count them before I go. I don't think they'd
deliberately cheat me, but are these machines ever calibrated? A
dollar here, a dollar there...

Thanks,
Sarge
From: Rod Speed on
sarge137 <rbooth9858(a)yahoo.com> wrote:
> On Nov 25, 7:49 am, "Evelyn C. Leeper" <elee...(a)optonline.net> wrote:
>> Not only does Coinstar charge an exorbitant fee for counting your
>> coins (almost 10%), but they apparently frequently undercount the
>> amount.
>>
>> I took advantage of their recent offer for free coin counting if you
>> took an electronic gift certificate for one of their partner
>> merchants instead of cash. In addition, if you counted at least $30
>> worth, you got an extra $10 amazon.com gift certificate.
>>
>> So I got three rolls of quarters at the bank ($30) and dumped them
>> in. The total Coinstar registered was $29.61. I threw in two more
>> quarters to make $30.11. When I got home, I googled and discovered
>> that this was not an unusual occurrence.
>>
>> They did send the additional $10 certificate, so I got $40.11 for my
>> $40.50, and spending money at amazon is not a problem for me, but I
>> would never use them without being offered a big premium like this.
>> Even if they don't take a commission if you take a certificate, they
>> may still short-change you.
>>
>> --
>> Evelyn C. Leeper
>> I believe I found the missing link between animal
>> and civilized man. It is us. -Konrad Lorenz
>
> Hmmmmm.....very interesting!
>
> I don't use Coinstar, but every now and again I take a quart jar of
> mixed coins to my credit union. They don't charge me, but they run
> them through their coin counter, and credit my account. The deposit
> is usually between $60 and $80. It never occurred to me that the
> count might not be accurate. I think next time I'll waste an hour or
> so of my time and count them before I go. I don't think they'd
> deliberately cheat me, but are these machines ever calibrated?

At design time they obviously are.

> A dollar here, a dollar there...

But most clearly feel that that aint worth their time for manual coin counting.


From: Bill on
sarge137 wrote:
>
> I don't use Coinstar, but every now and again I take a quart jar of
> mixed coins to my credit union. They don't charge me, but they run
> them through their coin counter, and credit my account. The deposit
> is usually between $60 and $80. It never occurred to me that the
> count might not be accurate. I think next time I'll waste an hour or
> so of my time and count them before I go. I don't think they'd
> deliberately cheat me, but are these machines ever calibrated? A
> dollar here, a dollar there...

And what's going to happen if their count is off? Will they
believe you over what their machine says (and how are they going
to get just your coins to check it)? I had a similar problem to
the other poster's. I bought 3 rolls of quarters from my bank
and the CS machine rang them up one quarter short. I never
thought to weigh them before dumping them in the machine to
check that they were the same, and I would expect my bank to
verify that they were correct before giving them to me. I
certainly trust them more than the CS machine. I wonder if they
ever make an error in the customer's favor?

Bill
From: sarge137 on
On Nov 25, 4:20 pm, Bill <billru...(a)prodigy.net> wrote:
> sarge137 wrote:
>
> > I don't use Coinstar, but every now and again I take a quart jar of
> > mixed coins to my credit union. They don't charge me, but they run
> > them through their coin counter, and credit my account. The deposit
> > is usually between $60 and $80. It never occurred to me that the
> > count might not be accurate. I think next time I'll waste an hour or
> > so of my time and count them before I go. I don't think they'd
> > deliberately cheat me, but are these machines ever calibrated? A
> > dollar here, a dollar there...
>
> And what's going to happen if their count is off? Will they
> believe you over what their machine says (and how are they going
> to get just your coins to check it)? I had a similar problem to
> the other poster's. I bought 3 rolls of quarters from my bank
> and the CS machine rang them up one quarter short. I never
> thought to weigh them before dumping them in the machine to
> check that they were the same, and I would expect my bank to
> verify that they were correct before giving them to me. I
> certainly trust them more than the CS machine. I wonder if they
> ever make an error in the customer's favor?
>
> Bill

Well, I doubt there'll be a big enough difference for me to worry
about it, but 'm going to do it anyway. Since I know my credit union
wouldn't rip me off, I'm want to see how my results compare with the
OPs.

Since my interest is now piqued, I'm going to call my account rep
tomorrow and ask how she'd handle such a dispute. I'll check back.

Regards,
Sarge
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