From: Fran on

"Theo Markettos" <theom+news(a)chiark.greenend.org.uk> wrote in message
news:DAy*xJu4s(a)news.chiark.greenend.org.uk...
>I bought something on BIN a few days ago and paid by Paypal through the
>eBay
> site. I got the Paypal receipt, and the item is marked as Paid in My eBay
> with an invoice.
>
> But I've had no confirmation email at all from eBay or the seller. I was
> expecting the usual 'congratulations you won... now pay up' email that has
> the seller's details. Should I be expecting these, and chase the seller
> for
> them? Or is this normal? They're in China, which means if something has
> gone wrong it'll be a long while before I can chase for non-delivery.
>
> I'm still getting the usual Saved Searches emails, so my email is
> obviously
> working.
>
> Should I be concerned?

Obvious, I know, but did you check My Messages in EBay?


From: Fran on

"Theo Markettos" <theom+news(a)chiark.greenend.org.uk> wrote in message
news:EAy*Kcv4s(a)news.chiark.greenend.org.uk...
> Niel J Humphreys <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>> I have had this happen on 3 occasions. Each time I dropped the seller a
>> message letting them know I had not received any email from Ebay in case
>> they also had not received anything, of those three, two had received the
>> sales email but one had not.
>
> Thanks, I've done this. Do 'messages' come through a different system
> from
> sales notifications? Otherwise it's possible my message will also get
> dropped! Obviously Saved Searches must do.
>

If you use EBay's own messaging, it will be in the seller's My Messages. If
you don't, it won't be.


From: Mike on
In message <DAy*xJu4s(a)news.chiark.greenend.org.uk>
at 13:02:21 on Wed, 24 Feb 2010, Theo Markettos
<theom+news(a)chiark.greenend.org.uk> wrote
>I bought something on BIN a few days ago and paid by Paypal through the eBay
>site. I got the Paypal receipt, and the item is marked as Paid in My eBay
>with an invoice.
>
>But I've had no confirmation email at all from eBay or the seller. I was
>expecting the usual 'congratulations you won... now pay up' email that has
>the seller's details. Should I be expecting these, and chase the seller for
>them? Or is this normal? They're in China, which means if something has
>gone wrong it'll be a long while before I can chase for non-delivery.
>
>I'm still getting the usual Saved Searches emails, so my email is obviously
>working.
>
>Should I be concerned?
>
>Thanks
>Theo
>
I agree with what others are saying, but it's bad management on the
seller's part if they're not aware of an auction that has ended. BINs
are a pain when the emails don't arrive though (I've had it happen)
--
Mike News
From: Theo Markettos on
Fran <autumnacorn(a)vendredi.fr.com> wrote:
> Obvious, I know, but did you check My Messages in EBay?

Yes, but you don't get anything in My Messages when you buy something. It
shows elsewhere in the control panels, but there's no evidence that the
seller has been informed. You only get a My Message if you ask a question
and the seller replies.

Seller has responded and said they've already sent it (apparently there's a
bit of a backlog at Hong Kong Post due to Chinese New Year, so there might
be some delays). So everything's OK.

Theo
From: Fran on

"Theo Markettos" <theom+news(a)chiark.greenend.org.uk> wrote in message
news:DAy*N8v4s(a)news.chiark.greenend.org.uk...
> Fran <autumnacorn(a)vendredi.fr.com> wrote:
>> Obvious, I know, but did you check My Messages in EBay?
>
> Yes, but you don't get anything in My Messages when you buy something. It
> shows elsewhere in the control panels, but there's no evidence that the
> seller has been informed. You only get a My Message if you ask a question
> and the seller replies.

D'oh! Yes, quite.

>
> Seller has responded and said they've already sent it (apparently there's
> a
> bit of a backlog at Hong Kong Post due to Chinese New Year, so there might
> be some delays). So everything's OK.
>

Fair enough.