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From: Theo Markettos on 24 Feb 2010 08:02
I bought something on BIN a few days ago and paid by Paypal through the eBay
site. I got the Paypal receipt, and the item is marked as Paid in My eBay
with an invoice.

But I've had no confirmation email at all from eBay or the seller. I was
expecting the usual 'congratulations you won... now pay up' email that has
the seller's details. Should I be expecting these, and chase the seller for
them? Or is this normal? They're in China, which means if something has
gone wrong it'll be a long while before I can chase for non-delivery.

I'm still getting the usual Saved Searches emails, so my email is obviously
working.

Should I be concerned?

Thanks
Theo
From: Niel J Humphreys on 24 Feb 2010 08:31
"Theo Markettos" <theom+news(a)chiark.greenend.org.uk> wrote in message
news:DAy*xJu4s(a)news.chiark.greenend.org.uk...
>I bought something on BIN a few days ago and paid by Paypal through the
>eBay
> site. I got the Paypal receipt, and the item is marked as Paid in My eBay
> with an invoice.
>
> But I've had no confirmation email at all from eBay or the seller. I was
> expecting the usual 'congratulations you won... now pay up' email that has
> the seller's details. Should I be expecting these, and chase the seller
> for
> them? Or is this normal? They're in China, which means if something has
> gone wrong it'll be a long while before I can chase for non-delivery.
>
> I'm still getting the usual Saved Searches emails, so my email is
> obviously
> working.
>
> Should I be concerned?


I have had this happen on 3 occasions. Each time I dropped the seller a
message letting them know I had not received any email from Ebay in case
they also had not received anything, of those three, two had received the
sales email but one had not.

There does seem to be an ongoing problem (for some months now) where seeming
random Ebay comms are not sent through email. I myself have never not
received a sales email but every day I get 2 or 3 questions/messages from
buyers or best offer notifications do not come through by Email and I only
pick them up when I periodically check 'My Messages' on the Ebay website
throughout the day.
--



From: Theo Markettos on 24 Feb 2010 10:15
Niel J Humphreys <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
> I have had this happen on 3 occasions. Each time I dropped the seller a
> message letting them know I had not received any email from Ebay in case
> they also had not received anything, of those three, two had received the
> sales email but one had not.

Thanks, I've done this. Do 'messages' come through a different system from
sales notifications? Otherwise it's possible my message will also get
dropped! Obviously Saved Searches must do.

FWIW I checked my spam boxes and logs, and couldn't see any trace of the
message.

Theo
From: Niel J Humphreys on 24 Feb 2010 11:57
"Theo Markettos" <theom+news(a)chiark.greenend.org.uk> wrote in message
news:EAy*Kcv4s(a)news.chiark.greenend.org.uk...
> Niel J Humphreys <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>> I have had this happen on 3 occasions. Each time I dropped the seller a
>> message letting them know I had not received any email from Ebay in case
>> they also had not received anything, of those three, two had received the
>> sales email but one had not.
>
> Thanks, I've done this. Do 'messages' come through a different system
> from
> sales notifications?

No idea

>Otherwise it's possible my message will also get
> dropped! Obviously Saved Searches must do.

There is no link, it seems to be completely random.



From: petrolcan on 24 Feb 2010 12:15
In article <EAy*Kcv4s(a)news.chiark.greenend.org.uk>, Theo Markettos
says...
>
> Niel J Humphreys <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
> > I have had this happen on 3 occasions. Each time I dropped the seller a
> > message letting them know I had not received any email from Ebay in case
> > they also had not received anything, of those three, two had received the
> > sales email but one had not.
>
> Thanks, I've done this. Do 'messages' come through a different system from
> sales notifications? Otherwise it's possible my message will also get
> dropped! Obviously Saved Searches must do.
>
> FWIW I checked my spam boxes and logs, and couldn't see any trace of the
> message.

I'm not quite sure that the whole ebay messages system is working as it
should be at the moment.

I've replied to a few questions over the past few days only to be asked
later as to why I wasn't answering questions.
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