From: JoeJoe on

"DubDriver" <dubsdrive5(a)gmail.com> wrote in message
news:A6SNn.23117$kl7.22322(a)news.usenetserver.com...
> "Peter Parry" <peter(a)wpp.ltd.uk> wrote in message
> news:4dpf06dgqqdiu0i6kenjh9su3dfb4v70vi(a)4ax.com...
>> On Thu, 3 Jun 2010 17:37:14 +0100, "Niel Humphreys"
>> <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>>
>>
>>>Looks like they are basically just ordering everything they sell from
>>>non-UK
>>>dropshippers.
>>
>>>Not sure what the legal stance is here as technically the goods are not
>>>being supplied from a UK location.
>>
>> Doesn't make any difference where they ship the goods from, what
>> matters is where the contract is made which appears to be the UK..
>>
>> Rather helpfully for you they make that quite clear by include the
>> following in their T's&C's.
>>
>> "English law applies to this contract."
>>
>> However, their accounts are overdue and they have all the hallmarks
>> of a phoenix company, having been called "XPERTON ELECTRONICS LTD"
>> before 08/05/2008. (note the missing" R"). They have also collected
>> some poor customer comments.
>>
>> I'd suggest there is a fair chance that even if you won a court case
>> against them (which shouldn't be difficult) getting any money out of
>> them might be somewhat harder.
>
> ... and there I was thinking I had been so clever with my detective work
> to suggest they were not UK based.
>
> Hidden page
> http://www.xpertron.co.uk/about.html
> confirms you have the right company!

You clever boy... ;-) Very impressive detective work!

Forgot to mention that I was not talking a huge amount here (~�30), so it
will not be the end of the world either way.

What I was hoping for (and now seem to have thanks to you guys) is some
ammunition when replying to their fobbing off message, in the hope of making
them change their mind and replace it.

Many thanks again to all!


From: Fran on

"JoeJoe" <no(a)mail.com> wrote in message
news:4d6dnS29rtpVbZrRnZ2dnUVZ7tqdnZ2d(a)brightview.co.uk...
>
> "DubDriver" <dubsdrive5(a)gmail.com> wrote in message
> news:A6SNn.23117$kl7.22322(a)news.usenetserver.com...
>> "Peter Parry" <peter(a)wpp.ltd.uk> wrote in message
>> news:4dpf06dgqqdiu0i6kenjh9su3dfb4v70vi(a)4ax.com...
>>> On Thu, 3 Jun 2010 17:37:14 +0100, "Niel Humphreys"
>>> <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>>>
>>>
>>>>Looks like they are basically just ordering everything they sell from
>>>>non-UK
>>>>dropshippers.
>>>
>>>>Not sure what the legal stance is here as technically the goods are not
>>>>being supplied from a UK location.
>>>
>>> Doesn't make any difference where they ship the goods from, what
>>> matters is where the contract is made which appears to be the UK..
>>>
>>> Rather helpfully for you they make that quite clear by include the
>>> following in their T's&C's.
>>>
>>> "English law applies to this contract."
>>>
>>> However, their accounts are overdue and they have all the hallmarks
>>> of a phoenix company, having been called "XPERTON ELECTRONICS LTD"
>>> before 08/05/2008. (note the missing" R"). They have also collected
>>> some poor customer comments.
>>>
>>> I'd suggest there is a fair chance that even if you won a court case
>>> against them (which shouldn't be difficult) getting any money out of
>>> them might be somewhat harder.
>>
>> ... and there I was thinking I had been so clever with my detective work
>> to suggest they were not UK based.
>>
>> Hidden page
>> http://www.xpertron.co.uk/about.html
>> confirms you have the right company!
>
> You clever boy... ;-) Very impressive detective work!
>
> Forgot to mention that I was not talking a huge amount here (~�30), so it
> will not be the end of the world either way.
>
> What I was hoping for (and now seem to have thanks to you guys) is some
> ammunition when replying to their fobbing off message, in the hope of
> making them change their mind and replace it.
>
> Many thanks again to all!

May I suggest that you contact Trading Standards at the London Borough of
Barnet.

And, whilst it's under the limit, I'd contact your card company too.


From: JoeJoe on

"JoeJoe" <no(a)mail.com> wrote in message
news:4d6dnS29rtpVbZrRnZ2dnUVZ7tqdnZ2d(a)brightview.co.uk...
>
> "DubDriver" <dubsdrive5(a)gmail.com> wrote in message
> news:A6SNn.23117$kl7.22322(a)news.usenetserver.com...
>> "Peter Parry" <peter(a)wpp.ltd.uk> wrote in message
>> news:4dpf06dgqqdiu0i6kenjh9su3dfb4v70vi(a)4ax.com...
>>> On Thu, 3 Jun 2010 17:37:14 +0100, "Niel Humphreys"
>>> <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>>>
>>>
>>>>Looks like they are basically just ordering everything they sell from
>>>>non-UK
>>>>dropshippers.
>>>
>>>>Not sure what the legal stance is here as technically the goods are not
>>>>being supplied from a UK location.
>>>
>>> Doesn't make any difference where they ship the goods from, what
>>> matters is where the contract is made which appears to be the UK..
>>>
>>> Rather helpfully for you they make that quite clear by include the
>>> following in their T's&C's.
>>>
>>> "English law applies to this contract."
>>>
>>> However, their accounts are overdue and they have all the hallmarks
>>> of a phoenix company, having been called "XPERTON ELECTRONICS LTD"
>>> before 08/05/2008. (note the missing" R"). They have also collected
>>> some poor customer comments.
>>>
>>> I'd suggest there is a fair chance that even if you won a court case
>>> against them (which shouldn't be difficult) getting any money out of
>>> them might be somewhat harder.
>>
>> ... and there I was thinking I had been so clever with my detective work
>> to suggest they were not UK based.
>>
>> Hidden page
>> http://www.xpertron.co.uk/about.html
>> confirms you have the right company!
>
> You clever boy... ;-) Very impressive detective work!
>
> Forgot to mention that I was not talking a huge amount here (~�30), so it
> will not be the end of the world either way.
>
> What I was hoping for (and now seem to have thanks to you guys) is some
> ammunition when replying to their fobbing off message, in the hope of
> making them change their mind and replace it.
>
> Many thanks again to all!

Emailed the company yesterday pointing out that they should comply with the
Sales of Goods Act etc. I chose to omit the Trading Standards/Court threats,
and only use it should I need to escalate the matter with them. I received a
reply from them still insisting that the gadget was outside its warranty
(which it isn't...), but offering to send a replacement for a small
P&P/handling fee of �5.

Whilst I may be able to push a little further, I decided to accept it as I
have better things to do with my time than chasing someone for this sort of
money...

Thanks again for all the advice.


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