From: Fran on

"JoeJoe" <no(a)mail.com> wrote in message
news:hJqdnQjDh7B3U5rRnZ2dnUVZ8oednZ2d(a)brightview.co.uk...
> Bought a gadget online. Although difficult to work out exactly how they
> operate, it appears that at least some of their operation is based in the
> UK. For example, my support questions were answered by someone based here.
> The ordered that are placed online are fulfilled from their overseas
> operation,and are shipped directly to the customer from there. My credit
> card statement suggested that it was charged from overseas.
>
> My gadget has now stopped working after a few months (~6). However, upon
> contacting them they informed me that they only provide a 3 month warranty
> on them.
>
> Where do I stand with regards to my consumer rights?

What address/contact details are on the website? Can you share which one it
is?


From: JoeJoe on

"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:hu8juj$g6v$1(a)news.eternal-september.org...
>
> "JoeJoe" <no(a)mail.com> wrote in message
> news:hJqdnQjDh7B3U5rRnZ2dnUVZ8oednZ2d(a)brightview.co.uk...
>> Bought a gadget online. Although difficult to work out exactly how they
>> operate, it appears that at least some of their operation is based in the
>> UK. For example, my support questions were answered by someone based
>> here. The ordered that are placed online are fulfilled from their
>> overseas operation,and are shipped directly to the customer from there.
>> My credit card statement suggested that it was charged from overseas.
>>
>> My gadget has now stopped working after a few months (~6). However, upon
>> contacting them they informed me that they only provide a 3 month
>> warranty on them.
>>
>> Where do I stand with regards to my consumer rights?
>
> What address/contact details are on the website? Can you share which one
> it is?

There aren't any...

It is http://www.xpertron.co.uk/


From: Niel Humphreys on
"JoeJoe" <no(a)mail.com> wrote in message
news:yY2dnYB1VZEJRZrRnZ2dnUVZ7rqdnZ2d(a)brightview.co.uk...
>
> "Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
> news:hu8juj$g6v$1(a)news.eternal-september.org...
>>
>> "JoeJoe" <no(a)mail.com> wrote in message
>> news:hJqdnQjDh7B3U5rRnZ2dnUVZ8oednZ2d(a)brightview.co.uk...
>>> Bought a gadget online. Although difficult to work out exactly how they
>>> operate, it appears that at least some of their operation is based in
>>> the UK. For example, my support questions were answered by someone based
>>> here. The ordered that are placed online are fulfilled from their
>>> overseas operation,and are shipped directly to the customer from there.
>>> My credit card statement suggested that it was charged from overseas.
>>>
>>> My gadget has now stopped working after a few months (~6). However, upon
>>> contacting them they informed me that they only provide a 3 month
>>> warranty on them.
>>>
>>> Where do I stand with regards to my consumer rights?
>>
>> What address/contact details are on the website? Can you share which one
>> it is?
>
> There aren't any...
>
> It is http://www.xpertron.co.uk/

Looks like they are basically just ordering everything they sell from non-UK
dropshippers.

Not sure what the legal stance is here as technically the goods are not
being supplied from a UK location. Ask them if they can confirm this is
their postal address for you to send your small claims court auction against
them to, they might back down as I am sure a county court would rule in your
favour - and as they are not an individual they can not pull the case to
their nearest court & would have to go to your court if they wanted to
defend any action you bring.

XPERTRON ELECTRONICS LTD
PREMIER HOUSE
112 STATION ROAD
EDGWARE
MIDDLESEX
HA8 7BJ





From: Peter Parry on
On Thu, 3 Jun 2010 17:37:14 +0100, "Niel Humphreys"
<admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:


>Looks like they are basically just ordering everything they sell from non-UK
>dropshippers.

>Not sure what the legal stance is here as technically the goods are not
>being supplied from a UK location.

Doesn't make any difference where they ship the goods from, what
matters is where the contract is made which appears to be the UK..

Rather helpfully for you they make that quite clear by include the
following in their T's&C's.

"English law applies to this contract."

However, their accounts are overdue and they have all the hallmarks
of a phoenix company, having been called "XPERTON ELECTRONICS LTD"
before 08/05/2008. (note the missing" R"). They have also collected
some poor customer comments.

I'd suggest there is a fair chance that even if you won a court case
against them (which shouldn't be difficult) getting any money out of
them might be somewhat harder.
From: DubDriver on
"Peter Parry" <peter(a)wpp.ltd.uk> wrote in message
news:4dpf06dgqqdiu0i6kenjh9su3dfb4v70vi(a)4ax.com...
> On Thu, 3 Jun 2010 17:37:14 +0100, "Niel Humphreys"
> <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote:
>
>
>>Looks like they are basically just ordering everything they sell from
>>non-UK
>>dropshippers.
>
>>Not sure what the legal stance is here as technically the goods are not
>>being supplied from a UK location.
>
> Doesn't make any difference where they ship the goods from, what
> matters is where the contract is made which appears to be the UK..
>
> Rather helpfully for you they make that quite clear by include the
> following in their T's&C's.
>
> "English law applies to this contract."
>
> However, their accounts are overdue and they have all the hallmarks
> of a phoenix company, having been called "XPERTON ELECTRONICS LTD"
> before 08/05/2008. (note the missing" R"). They have also collected
> some poor customer comments.
>
> I'd suggest there is a fair chance that even if you won a court case
> against them (which shouldn't be difficult) getting any money out of
> them might be somewhat harder.

.... and there I was thinking I had been so clever with my detective work to
suggest they were not UK based.

Hidden page
http://www.xpertron.co.uk/about.html
confirms you have the right company!


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