From: Ben Short on

"Roger" <roger20nospam(a)ntlworld.com> wrote in message
news:h9gfjp$qf3$1(a)news.albasani.net...
>
> "Ben Short" <bshort(a)supanet.com> wrote in message
> news:h9gasd$ibm$1(a)news.eternal-september.org...
>>I bought a battery for my phone which will not take a charge so is faulty.
>>It is also a very bad fit and literally has to be forced into position so
>>it's going back.
>>
>
> Refer to the answers given to all the other newsgroups you sent the same
> message
> to!
>
>

Actually Roger it was sent to just one although you like to sound as if it
was sent to many. I also clearly stated on here that I had posted to a legal
group too when I said "Thanks, just found out on the legal forums that if
they are a business seller they are legally obliged to refund the postage,
thanks all" So clearly I have only sent it to ONE other newsgroup. I wonder
if there is some kind of law prohibiting one from posting it two groups?
Nice try



From: Mike on
In message <h9gcr7$3nm$1(a)news.eternal-september.org>
at 19:12:55 on Thu, 24 Sep 2009, Ben Short <bshort(a)supanet.com> wrote
>Thats what I mean Mike, I know I will have to pay it for the item to
>get returned but does he have to refund the postage, I am sure he is
>legally obliged to, although not 100% sure
>
Sorry I should've added a winky there mate. ;)
--
Mike News
From: Observer on

"Rob Morley" <nospam(a)ntlworld.com> wrote in message
news:20090924205429.379cbbbc(a)bluemoon...
> On Thu, 24 Sep 2009 18:39:25 +0100
> "Ben Short" <bshort(a)supanet.com> wrote:
>
>> I bought a battery for my phone which will not take a charge so is
>> faulty. It is also a very bad fit and literally has to be forced into
>> position so it's going back.
>>
>> However I was under the impression if an item was faulty it was the
>> seller who had to pay for the return postage, but on the eBay page it
>> states
>>
>> "
>> What can I do about an item that is damaged/defective/not as
>> expected/missing parts?
>> Please contact the seller to resolve this issue. This seller accepts
>> returns.The buyer pays for return postage.The seller's return policy
>> is shown belowaccessorycityuk: Our no quibble returns policy means
>> you can return the item to us within the first 30 days for any
>> reason, you don't even have to give one!.Before you can return an
>> item, you need to contact the seller."
>>
>> The BUYER pays for the postage??? Is this right
>>
> No, that's only for returns under the Distance Selling Regulations,
> faulty goods come under the Sale of Goods Act. Tell the seller that
> it's not of merchantable quality or fit for purpose, and that you
> reject it. By the letter of the SOGA he has to arrange to collect it,
> you have to make it available for collection, he has to reimburse you
> all purchase costs including P&P. What more often happens is the seller
> will refund without asking for the item to be returned, or he'll send
> you a postage paid envelope, or he'll offer to reimburse you for the
> cost of postage if you return the item.


A poster who gives a nice factual answer, to the point, informative and no
snide remarks or pointscoring - what a refreshing change. ;-)

Observer

From: Ben Short on

"Mike" <turnpike_user(a)turnpike_REMOVEuser.THIScomANDTHIS> wrote in message
news:rGuLIHKTu+uKFwG2(a)turnpike.home...
> In message <h9gcr7$3nm$1(a)news.eternal-september.org>
> at 19:12:55 on Thu, 24 Sep 2009, Ben Short <bshort(a)supanet.com> wrote
>>Thats what I mean Mike, I know I will have to pay it for the item to get
>>returned but does he have to refund the postage, I am sure he is legally
>>obliged to, although not 100% sure
> >
> Sorry I should've added a winky there mate. ;)
> --
> Mike News

No worries Mike made me laugh

From: Ben Short on

"Rob Morley" <nospam(a)ntlworld.com> wrote in message
news:20090924205429.379cbbbc(a)bluemoon...
> On Thu, 24 Sep 2009 18:39:25 +0100
> "Ben Short" <bshort(a)supanet.com> wrote:
>
>> I bought a battery for my phone which will not take a charge so is
>> faulty. It is also a very bad fit and literally has to be forced into
>> position so it's going back.
>>
>> However I was under the impression if an item was faulty it was the
>> seller who had to pay for the return postage, but on the eBay page it
>> states
>>
>> "
>> What can I do about an item that is damaged/defective/not as
>> expected/missing parts?
>> Please contact the seller to resolve this issue. This seller accepts
>> returns.The buyer pays for return postage.The seller's return policy
>> is shown belowaccessorycityuk: Our no quibble returns policy means
>> you can return the item to us within the first 30 days for any
>> reason, you don't even have to give one!.Before you can return an
>> item, you need to contact the seller."
>>
>> The BUYER pays for the postage??? Is this right
>>
> No, that's only for returns under the Distance Selling Regulations,
> faulty goods come under the Sale of Goods Act. Tell the seller that
> it's not of merchantable quality or fit for purpose, and that you
> reject it. By the letter of the SOGA he has to arrange to collect it,
> you have to make it available for collection, he has to reimburse you
> all purchase costs including P&P. What more often happens is the seller
> will refund without asking for the item to be returned, or he'll send
> you a postage paid envelope, or he'll offer to reimburse you for the
> cost of postage if you return the item.
>

Brilliant thanks Rob,