From: Ben Short on
I bought a battery for my phone which will not take a charge so is faulty.
It is also a very bad fit and literally has to be forced into position so
it's going back.

However I was under the impression if an item was faulty it was the seller
who had to pay for the return postage, but on the eBay page it states

"
What can I do about an item that is damaged/defective/not as
expected/missing parts?
Please contact the seller to resolve this issue. This seller accepts
returns.The buyer pays for return postage.The seller's return policy is
shown belowaccessorycityuk: Our no quibble returns policy means you can
return the item to us within the first 30 days for any reason, you don't
even have to give one!.Before you can return an item, you need to contact
the seller."

The BUYER pays for the postage??? Is this right

Thanks

From: Mike on
In message <h9gasd$ibm$1(a)news.eternal-september.org>
at 18:39:25 on Thu, 24 Sep 2009, Ben Short <bshort(a)supanet.com> wrote
>I bought a battery for my phone which will not take a charge so is
>faulty. It is also a very bad fit and literally has to be forced into
>position so it's going back.
>
>However I was under the impression if an item was faulty it was the
>seller who had to pay for the return postage, but on the eBay page it
>states
>
>"
>What can I do about an item that is damaged/defective/not as
>expected/missing parts?
>Please contact the seller to resolve this issue. This seller accepts
>returns.The buyer pays for return postage.The seller's return policy is
>shown belowaccessorycityuk: Our no quibble returns policy means you can
>return the item to us within the first 30 days for any reason, you
>don't even have to give one!.Before you can return an item, you need to
>contact the seller."
>
>The BUYER pays for the postage??? Is this right
>
>Thanks
>
Of course you have to pay for postage for anything to have a chance of
arriving at its destination, but then nice sellers will then refund this
postage
--
Mike News
From: Ben Short on

"Mike" <turnpike_user(a)turnpike_REMOVEuser.THIScomANDTHIS> wrote in message
news:BwEhlxG4J7uKFwxH(a)turnpike.home...
> In message <h9gasd$ibm$1(a)news.eternal-september.org>
> at 18:39:25 on Thu, 24 Sep 2009, Ben Short <bshort(a)supanet.com> wrote
>>I bought a battery for my phone which will not take a charge so is faulty.
>>It is also a very bad fit and literally has to be forced into position so
>>it's going back.
>>
>>However I was under the impression if an item was faulty it was the seller
>>who had to pay for the return postage, but on the eBay page it states
>>
>>"
>>What can I do about an item that is damaged/defective/not as
>>expected/missing parts?
>>Please contact the seller to resolve this issue. This seller accepts
>>returns.The buyer pays for return postage.The seller's return policy is
>>shown belowaccessorycityuk: Our no quibble returns policy means you can
>>return the item to us within the first 30 days for any reason, you don't
>>even have to give one!.Before you can return an item, you need to contact
>>the seller."
>>
>>The BUYER pays for the postage??? Is this right
>>
>>Thanks
> >
> Of course you have to pay for postage for anything to have a chance of
> arriving at its destination, but then nice sellers will then refund this
> postage
> --
> Mike News

Thats what I mean Mike, I know I will have to pay it for the item to get
returned but does he have to refund the postage, I am sure he is legally
obliged to, although not 100% sure

From: Roger on

"Ben Short" <bshort(a)supanet.com> wrote in message
news:h9gasd$ibm$1(a)news.eternal-september.org...
>I bought a battery for my phone which will not take a charge so is faulty.
>It is also a very bad fit and literally has to be forced into position so
>it's going back.
>

Refer to the answers given to all the other newsgroups you sent the same
message
to!


From: Rob Morley on
On Thu, 24 Sep 2009 18:39:25 +0100
"Ben Short" <bshort(a)supanet.com> wrote:

> I bought a battery for my phone which will not take a charge so is
> faulty. It is also a very bad fit and literally has to be forced into
> position so it's going back.
>
> However I was under the impression if an item was faulty it was the
> seller who had to pay for the return postage, but on the eBay page it
> states
>
> "
> What can I do about an item that is damaged/defective/not as
> expected/missing parts?
> Please contact the seller to resolve this issue. This seller accepts
> returns.The buyer pays for return postage.The seller's return policy
> is shown belowaccessorycityuk: Our no quibble returns policy means
> you can return the item to us within the first 30 days for any
> reason, you don't even have to give one!.Before you can return an
> item, you need to contact the seller."
>
> The BUYER pays for the postage??? Is this right
>
No, that's only for returns under the Distance Selling Regulations,
faulty goods come under the Sale of Goods Act. Tell the seller that
it's not of merchantable quality or fit for purpose, and that you
reject it. By the letter of the SOGA he has to arrange to collect it,
you have to make it available for collection, he has to reimburse you
all purchase costs including P&P. What more often happens is the seller
will refund without asking for the item to be returned, or he'll send
you a postage paid envelope, or he'll offer to reimburse you for the
cost of postage if you return the item.