From: Fran on

"Mike" <turnpike_user(a)turnpike_REMOVEuser.THIScomANDTHIS> wrote in message
news:gte5CTAPAX5KFwsB(a)turnpike.home...
> In message
> <grt-A935BE.09411426102009(a)62.Red-83-42-141.dynamicIP.rima-tde.net>
> at 09:41:14 on Mon, 26 Oct 2009, Geoff <grt(a)anoraks.uk.DELETE.net> wrote
>>
>>Sold a phone, advertised as in very good order, buyer sends a email
>>complaining the screen is scratched and if I didn't refund them the cost
>>a new screen they would give me a neg.
>>
>>I asked them to send me a photo of the damage, couple of days later I
>>get a arsey email with photos of a very scratched screen attached.
>>
>>There were no scratches on the phone, I still have the high res photo's
>>I took for the listing, so clearly he has scratched it.
>>
>>So if I tell him to poke it and he negs me can anyone tell me what
>>chance do I stand of getting the neg removed, and how many hoops are
>>ebay going to make me jump thru ?
>>
> Unless you're a power seller v little chance. You're probably lucky he
> doesn't want to do a chargeback on you.

Spot on. Yet another reason I gave up on EBay! You can actually appeal well
on Amazon - not that I have had to, thankfully.


From: Geoff on
In article <1j86tv9.1cov42y4l9u2oN%totallydeadmailbox(a)yahoo.co.uk>,
totallydeadmailbox(a)yahoo.co.uk (The Older Gentleman) wrote:

> Geoff <grt(a)anoraks.uk.DELETE.net> wrote:
>
> > Sold a phone, advertised as in very good order, buyer sends a email
> > complaining the screen is scratched and if I didn't refund them the cost
> > a new screen they would give me a neg.
> >
> > I asked them to send me a photo of the damage, couple of days later I
> > get a arsey email with photos of a very scratched screen attached.
> >
> > There were no scratches on the phone, I still have the high res photo's
> > I took for the listing, so clearly he has scratched it.
>
> Or he has a similar phone with a scratched screen which he wants to
> replace for free.
> >

No you can see it's the same phone as a small part of the N on the Nokia
logo at the top has rubbed off.

> > So if I tell him to poke it and he negs me can anyone tell me what
> > chance do I stand of getting the neg removed, and how many hoops are
> > ebay going to make me jump thru ?
>
> God knows. My suggestion is to get in touch with eBay themselves before
> he does.

I have contacted them, tho based on previous experience I'll not hold my
breath.

--

Cheers, Geoff.
From: Geoff on
In article <MPG.254f804949c75491989a46(a)text.news.virginmedia.com>,
petrolcan <petrolcanSPAM(a)gmail.com> wrote:

> > There were no scratches on the phone, I still have the high res photo's
> > I took for the listing, so clearly he has scratched it.
> >
> > So if I tell him to poke it and he negs me can anyone tell me what
> > chance do I stand of getting the neg removed, and how many hoops are
> > ebay going to make me jump thru ?
>
> Why not just offer them a full refund conditional upon return of the
> phone and then cancel the transaction.

I can't see him wanting to do that, not without me paying the carriage,
and if he does I'll end up with a phone with a cover he has scratched to
buggery.

--

Cheers, Geoff.
www.anoraks.uk.net
From: Dr Zoidberg on
"Geoff" <grt(a)anoraks.uk.DELETE.net> wrote in message
news:grt-A935BE.09411426102009(a)62.Red-83-42-141.dynamicIP.rima-tde.net...
>
> Sold a phone, advertised as in very good order, buyer sends a email
> complaining the screen is scratched and if I didn't refund them the cost
> a new screen they would give me a neg.
>
> I asked them to send me a photo of the damage, couple of days later I
> get a arsey email with photos of a very scratched screen attached.
>
> There were no scratches on the phone, I still have the high res photo's
> I took for the listing, so clearly he has scratched it.
>
> So if I tell him to poke it and he negs me can anyone tell me what
> chance do I stand of getting the neg removed, and how many hoops are
> ebay going to make me jump thru ?
>

I suspect you've got no chance of getting the neg removed (when it arrives)
and a worryingly high chance of ebay telling you to give him a refund
--
Alex

"I laugh in the face of danger , then I hide until it goes away"

From: Dr Zoidberg on
"Mr Benn" <nospam(a)invalid.invalid> wrote in message
news:hc3rot$v2a$1(a)news.eternal-september.org...
> I will never risk buying another mobile phone via eBay.

Selling them is just as bad - it's where you are most likely to find the
scum and idiots (on both sides of the deal) on ebay
--
Alex

"I laugh in the face of danger , then I hide until it goes away"

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