From: Geoff on

Sold a phone, advertised as in very good order, buyer sends a email
complaining the screen is scratched and if I didn't refund them the cost
a new screen they would give me a neg.

I asked them to send me a photo of the damage, couple of days later�I
get a arsey email with photos of a very scratched screen attached.

There were no scratches on the phone, I still have the high res photo's
I took for the listing, so clearly he has scratched it.

So if I tell him to poke it and he negs me can anyone tell me what
chance do I stand of getting the neg removed, and how many hoops are
ebay going to make me jump thru ?

--

Cheers, Geoff.
From: petrolcan on
In article <grt-A935BE.09411426102009(a)62.Red-83-42-141.dynamicIP.rima-
tde.net>, Geoff says...
>
> Sold a phone, advertised as in very good order, buyer sends a email
> complaining the screen is scratched and if I didn't refund them the cost
> a new screen they would give me a neg.
>
> I asked them to send me a photo of the damage, couple of days later I
> get a arsey email with photos of a very scratched screen attached.
>
> There were no scratches on the phone, I still have the high res photo's
> I took for the listing, so clearly he has scratched it.
>
> So if I tell him to poke it and he negs me can anyone tell me what
> chance do I stand of getting the neg removed, and how many hoops are
> ebay going to make me jump thru ?

Why not just offer them a full refund conditional upon return of the
phone and then cancel the transaction.
From: The Older Gentleman on
Geoff <grt(a)anoraks.uk.DELETE.net> wrote:

> Sold a phone, advertised as in very good order, buyer sends a email
> complaining the screen is scratched and if I didn't refund them the cost
> a new screen they would give me a neg.
>
> I asked them to send me a photo of the damage, couple of days later I
> get a arsey email with photos of a very scratched screen attached.
>
> There were no scratches on the phone, I still have the high res photo's
> I took for the listing, so clearly he has scratched it.

Or he has a similar phone with a scratched screen which he wants to
replace for free.
>
> So if I tell him to poke it and he negs me can anyone tell me what
> chance do I stand of getting the neg removed, and how many hoops are
> ebay going to make me jump thru ?

God knows. My suggestion is to get in touch with eBay themselves before
he does.


--
BMW K1100LT Ducati 750SS Honda CB400F Triumph Street Triple
Suzuki TS250ER (currently Beaving) Damn, back to five bikes!
Try Googling before asking a damn silly question.
chateau dot murray at idnet dot com
From: Mike on
In message
<grt-A935BE.09411426102009(a)62.Red-83-42-141.dynamicIP.rima-tde.net>
at 09:41:14 on Mon, 26 Oct 2009, Geoff <grt(a)anoraks.uk.DELETE.net> wrote
>
>Sold a phone, advertised as in very good order, buyer sends a email
>complaining the screen is scratched and if I didn't refund them the cost
>a new screen they would give me a neg.
>
>I asked them to send me a photo of the damage, couple of days later�I
>get a arsey email with photos of a very scratched screen attached.
>
>There were no scratches on the phone, I still have the high res photo's
>I took for the listing, so clearly he has scratched it.
>
>So if I tell him to poke it and he negs me can anyone tell me what
>chance do I stand of getting the neg removed, and how many hoops are
>ebay going to make me jump thru ?
>
Unless you're a power seller v little chance. You're probably lucky he
doesn't want to do a chargeback on you. What is his feedback like?
--
Mike News
From: Mr Benn on
"Geoff" <grt(a)anoraks.uk.DELETE.net> wrote in message
news:grt-A935BE.09411426102009(a)62.Red-83-42-141.dynamicIP.rima-tde.net...
>
> Sold a phone, advertised as in very good order, buyer sends a email
> complaining the screen is scratched and if I didn't refund them the cost
> a new screen they would give me a neg.
>
> I asked them to send me a photo of the damage, couple of days later I
> get a arsey email with photos of a very scratched screen attached.
>
> There were no scratches on the phone, I still have the high res photo's
> I took for the listing, so clearly he has scratched it.
>
> So if I tell him to poke it and he negs me can anyone tell me what
> chance do I stand of getting the neg removed, and how many hoops are
> ebay going to make me jump thru ?


Funnily enough, a couple of years so ago I bought a Samsung phone from
someone on eBay. The phone was described as "in good condition". I had
specifically asked the seller prior to purchase if there were any scratches
and was told that there were no scratches and the phone was in "near new"
condition.

I received the phone and the screen and body of the phone were covered in
scratches.and the phone was in filthy (ie dirty) condition. I complained
and the seller denied that there were any scratches! He refused to accept
the phone back for a refund and told me that I must have been responsible
for the damage. In the end, it went to a Paypal dispute. Paypal refused to
refund me because they claimed that the scratches would not affect the
material value of the phone. So, buyer beware. I will never risk buying
another mobile phone via eBay. At the time, I didn't add negative feedback
because I didn't want any negative feedback in return.

I'm not saying this is an identical situation and it's entirely possible
that the buyer did put the scratches on the phone himself in your case but
it certainly wasn't my experience.


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