From: Fran on

"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c3652c3$0$28010$db0fefd9(a)news.zen.co.uk...
>
>
> "Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
> news:i15ht4$51r$1(a)news.eternal-september.org...
>>
>> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
>> news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
>>> Hi All,
>>>
>>> Long time no post from me.
>>>
>>> I need a bit of advice please. I sold a fairly heavy item, and due to
>>> work commitments, could not be around for courier collection, so decided
>>> to go RM Standard Parcels. In order to save cash, and as I assumed I was
>>> protected up to �41 anyway, I [stupidly] decided not to pay the extra
>>> 70-odd pence for a signature, as the postage was in excess of �11
>>> anyway.
>>>
>>> I doubt I even need to say that I have been informed the parcel has not
>>> arrived. Not a lot I can do - and I will always get a signature in
>>> future, as I've realised I have no PayPal protection. But my question
>>> then revolves around the RM compensation.
>>>
>>> I read their forms, and it says I will need proof of value - i.e. the
>>> listing ID etc. But they also say they want to see a PayPal statement.
>>> RM will not consider the item lost until the end of next week - but as
>>> it's a week and a half since I posted it, I really do not see it turning
>>> up now. So my question is this:
>>>
>>> - if, giving the buyer the benefit of the doubt (we all know there are
>>> genuine and dodgy people out there), I refunded the buyer now, and my
>>> Paypal statement shows that refund, will it go against me if the RM see
>>> that I refunded the buyer well in advance of the 'considered lost'
>>> period? To be honest, I'd just prefer to get closure with the buyer
>>> immediately, in the knowledge that I can sort out compensation later -
>>> but don't want to compromise that.
>>>
>>
>> Easy answer: print the PayPal statement BEFORE you refund. I actually
>> doubt RM will be that worried.
>>
>> I'd also politely ask the buyer if they mind waiting for the official
>> lost period to elapse before you refund. It's not unknown for things to
>> show. Also, ask them nicely to call their local depot and check it isn't
>> sitting there, uncarded. Or call them yourself.
>>
>> This asking to see the PayPal statement is new - I claimed something a
>> few weeks back and it wasn't asked for. They simply wanted the eBay print
>> out.
>>
>> Paying for a signature wouldn't have helped you in this instance - and
>> it's (mostly) a waste of time and money.
>
> Thanks Fran - I have sent a polite email explaining my reasons for
> delaying, and have asked them to check with local sorting office.
>
> Not sure why paying for a signature would not have helped though?
>

It doesn't give you any additional insurance for one thing. And, if this is
lost, there would be no siggie anyhow! So, still no dubious PayPal
protection.


From: Fran on

"Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
message news:i15jdv$avk$1(a)news.eternal-september.org...

>
> As regards a claim, if you have not yet filed a claim, whatever you do
> don't make any reference to it being an Ebay sale. RM claims dept are
> prejudiced against Ebay related claims and it is basically irrelevant to
> the claim anyway. You entrusted it to them to deliver on your behalf and
> they lost it (allegedly) and should compensate you, end of argument.

Fair point. It's interesting that they only segment out Ebay items and not
other ones, like Amazon.

>
> For a receipt, just make up an invoice with Word to whatever value you
> want to claim for. Unless it is a silly high amount they will not bother
> to investigate it, certainly not for �41! IMHO they should be paying out
> on the current value of the item (i.e. what it sold for).
>

I can see that for a private seller, but for a business, I think
compensating on cost + postage is fair.


From: Fran on

"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c365365$0$2530$da0feed9(a)news.zen.co.uk...
>

>
>> Also you could send a message to your buyer to the effect of - "I am
>> sorry you have not received the item. As I will have to file a claim with
>> Royal Mail, I will send you a lost in post form for you to fill out, and
>> on receipt of the signed form I will refund you for the missing order" -
>> then watch is suddenly be delivered.
>
> Not a bad idea - would make the claim seem more genuine if I did get it
> back.
>

In theory, RM will contact your buyer. You can tell them that.


From: John Whitworth on


"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:i15k69$e0r$1(a)news.eternal-september.org...

>>
>> For a receipt, just make up an invoice with Word to whatever value you
>> want to claim for. Unless it is a silly high amount they will not bother
>> to investigate it, certainly not for �41! IMHO they should be paying out
>> on the current value of the item (i.e. what it sold for).
>>
>
> I can see that for a private seller, but for a business, I think
> compensating on cost + postage is fair.
I'd assumed I would be getting my postage costs back too?

From: Fran on

"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c365492$0$28007$db0fefd9(a)news.zen.co.uk...
>
>
> "Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
> news:i15k69$e0r$1(a)news.eternal-september.org...
>
>>>
>>> For a receipt, just make up an invoice with Word to whatever value you
>>> want to claim for. Unless it is a silly high amount they will not bother
>>> to investigate it, certainly not for �41! IMHO they should be paying out
>>> on the current value of the item (i.e. what it sold for).
>>>
>>
>> I can see that for a private seller, but for a business, I think
>> compensating on cost + postage is fair.
> I'd assumed I would be getting my postage costs back too?

Absolutely - you've a receipt, yes? If they try and weasel out of paying the
postage, COMPLAIN! As a private seller, you claim what it sold for and the
postage.


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