From: Niel Humphreys on
"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:i16l91$3eq$1(a)news.eternal-september.org...
>
> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
> message news:i16am5$ubs$1(a)news.eternal-september.org...
>> "Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
>> news:i15k8m$e8g$1(a)news.eternal-september.org...
>>>
>>> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
>>> news:4c365365$0$2530$da0feed9(a)news.zen.co.uk...
>>>>
>>>
>>>>
>>>>> Also you could send a message to your buyer to the effect of - "I am
>>>>> sorry you have not received the item. As I will have to file a claim
>>>>> with Royal Mail, I will send you a lost in post form for you to fill
>>>>> out, and on receipt of the signed form I will refund you for the
>>>>> missing order" - then watch is suddenly be delivered.
>>>>
>>>> Not a bad idea - would make the claim seem more genuine if I did get it
>>>> back.
>>>>
>>>
>>> In theory, RM will contact your buyer. You can tell them that.
>>
>>
>> 99% likely they won't bother investigating a �41 claim unless the buyer's
>> address (or seller) has a history of claims involving it.
>
> Hence the words "in theory".


Ah :)



From: Sean Black on
In message <4c3652c3$0$28010$db0fefd9(a)news.zen.co.uk>, John Whitworth
<sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> writes
>
>> Paying for a signature wouldn't have helped you in this instance -
>>and it's (mostly) a waste of time and money.
>
>Thanks Fran - I have sent a polite email explaining my reasons for
>delaying, and have asked them to check with local sorting office.
>
>Not sure why paying for a signature would not have helped though?
>
Certainly didn't help me. I sent an item recently using recorded
delivery. Buyer reported the item not received, checked the tracking
number on the RM site, which confirmed delivery, but "photo proof of
delivery was currently unavailable. Please try again in a few days".

Waited a few days, still no signature, then a new message appeared
saying something like "we are unable to supply photo proof of delivery
for this item". Fair enough, I thought, refunded my buyer, waited the 30
days or whatever and submitted my claim to RM and awaited my
compensation, thinking it was an open and shut case as they couldn't
prove delivery.

Couple of weeks later, what do you know? RM have suddenly managed to
find a signature (despite the buyer still insisting they hadn't received
the item). So, possibly the buyer was lying all along, or maybe RM have
added a signature after the event, who knows? All I do no, that I'm �25
out of pocket and I won't be bothering with recorded delivery again.
--
Sean Black
From: John Whitworth on


"News" <news(a)nospam.demon.co.uk> wrote in message
news:iGE7YzoMZsNMFwGm(a)nospam.demon.co.uk...
> In message <i15ht4$51r$1(a)news.eternal-september.org>, Fran
> <autumnacorn(a)vendredi.fr.com> writes
>>
>>Paying for a signature wouldn't have helped you in this instance - and
>>it's
>>(mostly) a waste of time and money.
>
> The OP sent the item as a Standard Parcel, so there was not an option to
> pay for signature on delivery - Recorded is only available for 1st and 2nd
> class items.
>
> Whether or not sending an item Recorded is worthwhile is a separate
> subject :-)
> --

Good point. To get recorded would have been first class, and cost �14.56!

From: John Whitworth on


"Sean Black" <sean(a)bucks-aggs.demon.co.uk> wrote in message
news:FXuxBLDSeuNMFwCl(a)virgin.net...
> In message <4c3652c3$0$28010$db0fefd9(a)news.zen.co.uk>, John Whitworth
> <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> writes
>>
>>> Paying for a signature wouldn't have helped you in this instance - and
>>> it's (mostly) a waste of time and money.
>>
>>Thanks Fran - I have sent a polite email explaining my reasons for
>>delaying, and have asked them to check with local sorting office.
>>
>>Not sure why paying for a signature would not have helped though?
>>
> Certainly didn't help me. I sent an item recently using recorded delivery.
> Buyer reported the item not received, checked the tracking number on the
> RM site, which confirmed delivery, but "photo proof of delivery was
> currently unavailable. Please try again in a few days".
>
> Waited a few days, still no signature, then a new message appeared saying
> something like "we are unable to supply photo proof of delivery for this
> item". Fair enough, I thought, refunded my buyer, waited the 30 days or
> whatever and submitted my claim to RM and awaited my compensation,
> thinking it was an open and shut case as they couldn't prove delivery.
>
> Couple of weeks later, what do you know? RM have suddenly managed to find
> a signature (despite the buyer still insisting they hadn't received the
> item). So, possibly the buyer was lying all along, or maybe RM have added
> a signature after the event, who knows? All I do no, that I'm �25 out of
> pocket and I won't be bothering with recorded delivery again.
> --
> Sean Black

So actually, I may well be in a better position *without* the opportunity of
a signature!!

Cheers

JW

From: kraftee on


"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
> Hi All,
>
> Long time no post from me.
>
> I need a bit of advice please. I sold a fairly heavy item, and due to work
> commitments, could not be around for courier collection, so decided to go
> RM Standard Parcels. In order to save cash, and as I assumed I was
> protected up to �41 anyway, I [stupidly] decided not to pay the extra
> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>
> I doubt I even need to say that I have been informed the parcel has not
> arrived. Not a lot I can do - and I will always get a signature in future,
> as I've realised I have no PayPal protection. But my question then
> revolves around the RM compensation.
>
> I read their forms, and it says I will need proof of value - i.e. the
> listing ID etc. But they also say they want to see a PayPal statement. RM
> will not consider the item lost until the end of next week - but as it's a
> week and a half since I posted it, I really do not see it turning up now.
> So my question is this:
>
> - if, giving the buyer the benefit of the doubt (we all know there are
> genuine and dodgy people out there), I refunded the buyer now, and my
> Paypal statement shows that refund, will it go against me if the RM see
> that I refunded the buyer well in advance of the 'considered lost'
> period? To be honest, I'd just prefer to get closure with the buyer
> immediately, in the knowledge that I can sort out compensation later - but
> don't want to compromise that.

Possibly a bit late in coming in on this one but over the last 6 months,
even with registered post, delivery times have been very patchy down to one
registered package taking over a month to get to me. 2 weeks ago I
purchased 4 items, all sent next day via registered, 2 arrive next day and
then a wait of over 7 days for the others.

Personally I would have waited a little before asking for a refund (maybe
I'm just to practical) but now you have it all depends on what your buyer
does when the package arrives on his doorstep and whether you answer your
emails. Some don't.

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