From: kraftee on


"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c375a89$0$12173$fa0fcedb(a)news.zen.co.uk...
>
>
> "News" <news(a)nospam.demon.co.uk> wrote in message
> news:iGE7YzoMZsNMFwGm(a)nospam.demon.co.uk...
>> In message <i15ht4$51r$1(a)news.eternal-september.org>, Fran
>> <autumnacorn(a)vendredi.fr.com> writes
>>>
>>>Paying for a signature wouldn't have helped you in this instance - and
>>>it's
>>>(mostly) a waste of time and money.
>>
>> The OP sent the item as a Standard Parcel, so there was not an option to
>> pay for signature on delivery - Recorded is only available for 1st and
>> 2nd class items.
>>
>> Whether or not sending an item Recorded is worthwhile is a separate
>> subject :-)
>> --
>
> Good point. To get recorded would have been first class, and cost �14.56!


???????

To send �500 of kit recorded/24 hour delivery only cost me �5.50 and the
weight didn't appear to have anything to do with the costs

From: kraftee on


"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:i15k8m$e8g$1(a)news.eternal-september.org...
>
> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
> news:4c365365$0$2530$da0feed9(a)news.zen.co.uk...
>>
>
>>
>>> Also you could send a message to your buyer to the effect of - "I am
>>> sorry you have not received the item. As I will have to file a claim
>>> with Royal Mail, I will send you a lost in post form for you to fill
>>> out, and on receipt of the signed form I will refund you for the missing
>>> order" - then watch is suddenly be delivered.
>>
>> Not a bad idea - would make the claim seem more genuine if I did get it
>> back.
>>
>
> In theory, RM will contact your buyer.

Which can be many months later by which time the buyer will have forgotten
all about it. A 'seller' tried it on after I couriered a package back,
think it was around 9 months later when I received a letter from RM asking
me whether I had received a parcel from them or not..

From: John Whitworth on


"kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:ZpydnTvvt-EkHKrRnZ2dnUVZ8vadnZ2d(a)bt.com...
>
>
> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
> news:4c375a89$0$12173$fa0fcedb(a)news.zen.co.uk...
>>
>>
>> "News" <news(a)nospam.demon.co.uk> wrote in message
>> news:iGE7YzoMZsNMFwGm(a)nospam.demon.co.uk...
>>> In message <i15ht4$51r$1(a)news.eternal-september.org>, Fran
>>> <autumnacorn(a)vendredi.fr.com> writes
>>>>
>>>>Paying for a signature wouldn't have helped you in this instance - and
>>>>it's
>>>>(mostly) a waste of time and money.
>>>
>>> The OP sent the item as a Standard Parcel, so there was not an option to
>>> pay for signature on delivery - Recorded is only available for 1st and
>>> 2nd class items.
>>>
>>> Whether or not sending an item Recorded is worthwhile is a separate
>>> subject :-)
>>> --
>>
>> Good point. To get recorded would have been first class, and cost �14.56!
>
>
> ???????
>
> To send �500 of kit recorded/24 hour delivery only cost me �5.50 and the
> weight didn't appear to have anything to do with the costs

From original post: "I sold a fairly heavy item, and due to work
commitments, could not be around for courier collection, so decided to go RM
Standard Parcels."

Who was your courier?

From: John Whitworth on


"kraftee" <kraftee@b&e-cottee.me.uk> wrote in message
news:Je-dnSGnxJsLHarRnZ2dnUVZ8uydnZ2d(a)bt.com...
>
>
> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
> news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
>> Hi All,
>>
>> Long time no post from me.
>>
>> I need a bit of advice please. I sold a fairly heavy item, and due to
>> work commitments, could not be around for courier collection, so decided
>> to go RM Standard Parcels. In order to save cash, and as I assumed I was
>> protected up to �41 anyway, I [stupidly] decided not to pay the extra
>> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>>
>> I doubt I even need to say that I have been informed the parcel has not
>> arrived. Not a lot I can do - and I will always get a signature in
>> future, as I've realised I have no PayPal protection. But my question
>> then revolves around the RM compensation.
>>
>> I read their forms, and it says I will need proof of value - i.e. the
>> listing ID etc. But they also say they want to see a PayPal statement. RM
>> will not consider the item lost until the end of next week - but as it's
>> a week and a half since I posted it, I really do not see it turning up
>> now. So my question is this:
>>
>> - if, giving the buyer the benefit of the doubt (we all know there are
>> genuine and dodgy people out there), I refunded the buyer now, and my
>> Paypal statement shows that refund, will it go against me if the RM see
>> that I refunded the buyer well in advance of the 'considered lost'
>> period? To be honest, I'd just prefer to get closure with the buyer
>> immediately, in the knowledge that I can sort out compensation later -
>> but don't want to compromise that.
>
> Possibly a bit late in coming in on this one but over the last 6 months,
> even with registered post, delivery times have been very patchy down to
> one registered package taking over a month to get to me. 2 weeks ago I
> purchased 4 items, all sent next day via registered, 2 arrive next day and
> then a wait of over 7 days for the others.
>
> Personally I would have waited a little before asking for a refund (maybe
> I'm just to practical) but now you have it all depends on what your buyer
> does when the package arrives on his doorstep and whether you answer your
> emails. Some don't.

I've not started anything yet. I've asked the buyer to wait until the
package is officially 'lost', and as recommended by Fran, will be checking
with the buyer's local RM depot (buyer is now away on hols).

BTW - is there an easy way to get a number for the buyer's local depot from
the postcode?

Cheers

JW

From: Fran on

"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c3798b1$0$28006$db0fefd9(a)news.zen.co.uk...
>

> I've not started anything yet. I've asked the buyer to wait until the
> package is officially 'lost', and as recommended by Fran, will be checking
> with the buyer's local RM depot (buyer is now away on hols).
>
> BTW - is there an easy way to get a number for the buyer's local depot
> from the postcode?
>

It's somewhere on the website, but I can't recall where. Easiest is to call
the helpline - they're actually pretty decent once you get through to a real
bunny!


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