From: John Whitworth on
Hi All,

Long time no post from me.

I need a bit of advice please. I sold a fairly heavy item, and due to work
commitments, could not be around for courier collection, so decided to go RM
Standard Parcels. In order to save cash, and as I assumed I was protected up
to �41 anyway, I [stupidly] decided not to pay the extra 70-odd pence for a
signature, as the postage was in excess of �11 anyway.

I doubt I even need to say that I have been informed the parcel has not
arrived. Not a lot I can do - and I will always get a signature in future,
as I've realised I have no PayPal protection. But my question then revolves
around the RM compensation.

I read their forms, and it says I will need proof of value - i.e. the
listing ID etc. But they also say they want to see a PayPal statement. RM
will not consider the item lost until the end of next week - but as it's a
week and a half since I posted it, I really do not see it turning up now. So
my question is this:

- if, giving the buyer the benefit of the doubt (we all know there are
genuine and dodgy people out there), I refunded the buyer now, and my Paypal
statement shows that refund, will it go against me if the RM see that I
refunded the buyer well in advance of the 'considered lost' period? To be
honest, I'd just prefer to get closure with the buyer immediately, in the
knowledge that I can sort out compensation later - but don't want to
compromise that.

Thanks

John

From: Fran on

"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
> Hi All,
>
> Long time no post from me.
>
> I need a bit of advice please. I sold a fairly heavy item, and due to work
> commitments, could not be around for courier collection, so decided to go
> RM Standard Parcels. In order to save cash, and as I assumed I was
> protected up to �41 anyway, I [stupidly] decided not to pay the extra
> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>
> I doubt I even need to say that I have been informed the parcel has not
> arrived. Not a lot I can do - and I will always get a signature in future,
> as I've realised I have no PayPal protection. But my question then
> revolves around the RM compensation.
>
> I read their forms, and it says I will need proof of value - i.e. the
> listing ID etc. But they also say they want to see a PayPal statement. RM
> will not consider the item lost until the end of next week - but as it's a
> week and a half since I posted it, I really do not see it turning up now.
> So my question is this:
>
> - if, giving the buyer the benefit of the doubt (we all know there are
> genuine and dodgy people out there), I refunded the buyer now, and my
> Paypal statement shows that refund, will it go against me if the RM see
> that I refunded the buyer well in advance of the 'considered lost' period?
> To be honest, I'd just prefer to get closure with the buyer immediately,
> in the knowledge that I can sort out compensation later - but don't want
> to compromise that.
>

Easy answer: print the PayPal statement BEFORE you refund. I actually doubt
RM will be that worried.

I'd also politely ask the buyer if they mind waiting for the official lost
period to elapse before you refund. It's not unknown for things to show.
Also, ask them nicely to call their local depot and check it isn't sitting
there, uncarded. Or call them yourself.

This asking to see the PayPal statement is new - I claimed something a few
weeks back and it wasn't asked for. They simply wanted the eBay print out.

Paying for a signature wouldn't have helped you in this instance - and it's
(mostly) a waste of time and money.


From: Niel Humphreys on
"John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
> Hi All,
>
> Long time no post from me.
>
> I need a bit of advice please. I sold a fairly heavy item, and due to work
> commitments, could not be around for courier collection, so decided to go
> RM Standard Parcels. In order to save cash, and as I assumed I was
> protected up to �41 anyway, I [stupidly] decided not to pay the extra
> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>
> I doubt I even need to say that I have been informed the parcel has not
> arrived. Not a lot I can do - and I will always get a signature in future,
> as I've realised I have no PayPal protection. But my question then
> revolves around the RM compensation.
>
> I read their forms, and it says I will need proof of value - i.e. the
> listing ID etc. But they also say they want to see a PayPal statement. RM
> will not consider the item lost until the end of next week - but as it's a
> week and a half since I posted it, I really do not see it turning up now.
> So my question is this:
>
> - if, giving the buyer the benefit of the doubt (we all know there are
> genuine and dodgy people out there), I refunded the buyer now, and my
> Paypal statement shows that refund, will it go against me if the RM see
> that I refunded the buyer well in advance of the 'considered lost' period?
> To be honest, I'd just prefer to get closure with the buyer immediately,
> in the knowledge that I can sort out compensation later - but don't want
> to compromise that.

Has the buyer contacted their local sorting office in case it is there
awaiting collection or re-delivery because it could not be delivered the
first time? Postie may not have left a card telling them.

Also you could send a message to your buyer to the effect of - "I am sorry
you have not received the item. As I will have to file a claim with Royal
Mail, I will send you a lost in post form for you to fill out, and on
receipt of the signed form I will refund you for the missing order" - then
watch is suddenly be delivered.

As regards a claim, if you have not yet filed a claim, whatever you do don't
make any reference to it being an Ebay sale. RM claims dept are prejudiced
against Ebay related claims and it is basically irrelevant to the claim
anyway. You entrusted it to them to deliver on your behalf and they lost it
(allegedly) and should compensate you, end of argument.

For a receipt, just make up an invoice with Word to whatever value you want
to claim for. Unless it is a silly high amount they will not bother to
investigate it, certainly not for �41! IMHO they should be paying out on the
current value of the item (i.e. what it sold for).



From: John Whitworth on


"Fran" <autumnacorn(a)vendredi.fr.com> wrote in message
news:i15ht4$51r$1(a)news.eternal-september.org...
>
> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
> news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
>> Hi All,
>>
>> Long time no post from me.
>>
>> I need a bit of advice please. I sold a fairly heavy item, and due to
>> work commitments, could not be around for courier collection, so decided
>> to go RM Standard Parcels. In order to save cash, and as I assumed I was
>> protected up to �41 anyway, I [stupidly] decided not to pay the extra
>> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>>
>> I doubt I even need to say that I have been informed the parcel has not
>> arrived. Not a lot I can do - and I will always get a signature in
>> future, as I've realised I have no PayPal protection. But my question
>> then revolves around the RM compensation.
>>
>> I read their forms, and it says I will need proof of value - i.e. the
>> listing ID etc. But they also say they want to see a PayPal statement. RM
>> will not consider the item lost until the end of next week - but as it's
>> a week and a half since I posted it, I really do not see it turning up
>> now. So my question is this:
>>
>> - if, giving the buyer the benefit of the doubt (we all know there are
>> genuine and dodgy people out there), I refunded the buyer now, and my
>> Paypal statement shows that refund, will it go against me if the RM see
>> that I refunded the buyer well in advance of the 'considered lost'
>> period? To be honest, I'd just prefer to get closure with the buyer
>> immediately, in the knowledge that I can sort out compensation later -
>> but don't want to compromise that.
>>
>
> Easy answer: print the PayPal statement BEFORE you refund. I actually
> doubt RM will be that worried.
>
> I'd also politely ask the buyer if they mind waiting for the official lost
> period to elapse before you refund. It's not unknown for things to show.
> Also, ask them nicely to call their local depot and check it isn't sitting
> there, uncarded. Or call them yourself.
>
> This asking to see the PayPal statement is new - I claimed something a few
> weeks back and it wasn't asked for. They simply wanted the eBay print out.
>
> Paying for a signature wouldn't have helped you in this instance - and
> it's (mostly) a waste of time and money.

Thanks Fran - I have sent a polite email explaining my reasons for delaying,
and have asked them to check with local sorting office.

Not sure why paying for a signature would not have helped though?

Thanks

John

From: John Whitworth on


"Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
message news:i15jdv$avk$1(a)news.eternal-september.org...
> "John Whitworth" <sexyjw(a)g_EEEEEEEEEEEEEEEE_mail.com> wrote in message
> news:4c364071$0$12154$fa0fcedb(a)news.zen.co.uk...
>> Hi All,
>>
>> Long time no post from me.
>>
>> I need a bit of advice please. I sold a fairly heavy item, and due to
>> work commitments, could not be around for courier collection, so decided
>> to go RM Standard Parcels. In order to save cash, and as I assumed I was
>> protected up to �41 anyway, I [stupidly] decided not to pay the extra
>> 70-odd pence for a signature, as the postage was in excess of �11 anyway.
>>
>> I doubt I even need to say that I have been informed the parcel has not
>> arrived. Not a lot I can do - and I will always get a signature in
>> future, as I've realised I have no PayPal protection. But my question
>> then revolves around the RM compensation.
>>
>> I read their forms, and it says I will need proof of value - i.e. the
>> listing ID etc. But they also say they want to see a PayPal statement. RM
>> will not consider the item lost until the end of next week - but as it's
>> a week and a half since I posted it, I really do not see it turning up
>> now. So my question is this:
>>
>> - if, giving the buyer the benefit of the doubt (we all know there are
>> genuine and dodgy people out there), I refunded the buyer now, and my
>> Paypal statement shows that refund, will it go against me if the RM see
>> that I refunded the buyer well in advance of the 'considered lost'
>> period? To be honest, I'd just prefer to get closure with the buyer
>> immediately, in the knowledge that I can sort out compensation later -
>> but don't want to compromise that.
>
> Has the buyer contacted their local sorting office in case it is there
> awaiting collection or re-delivery because it could not be delivered the
> first time? Postie may not have left a card telling them.

Have asked them to do so now.

> Also you could send a message to your buyer to the effect of - "I am sorry
> you have not received the item. As I will have to file a claim with Royal
> Mail, I will send you a lost in post form for you to fill out, and on
> receipt of the signed form I will refund you for the missing order" - then
> watch is suddenly be delivered.

Not a bad idea - would make the claim seem more genuine if I did get it
back.

> As regards a claim, if you have not yet filed a claim, whatever you do
> don't make any reference to it being an Ebay sale. RM claims dept are
> prejudiced against Ebay related claims and it is basically irrelevant to
> the claim anyway. You entrusted it to them to deliver on your behalf and
> they lost it (allegedly) and should compensate you, end of argument.
>
> For a receipt, just make up an invoice with Word to whatever value you
> want to claim for. Unless it is a silly high amount they will not bother
> to investigate it, certainly not for �41! IMHO they should be paying out
> on the current value of the item (i.e. what it sold for).

Yes - probably the best idea actually. It's really one of their business as
to WHY I was sending, was it? I paid them to deliver goods. Full stop.

Cheers Niel,

JW

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