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From: Fran on 9 Apr 2010 06:17

"Conor" <conor(a)gmx.co.uk> wrote in message
news:828cjiFqkeU1(a)mid.individual.net...
> Long short:
>
> Customer buys keyboard key I've already sold. I refund him. Then he says
> he only needs hinge so he buys a random one. I send him one (no
> certificate of postage or recorded - my bad for wanting to sell them
> cheap)
>
> Paypal put the payment on hold.
>
> In the meantime, seller leaves feedback then closes account.
>

I presume you mean the buyer. He cannot have closed his account, that takes
six months. EBay/PayPal will have done it for him. It sounds as though he
was using a stolen funding source. You're stuffed, basically.


From: Conor on 9 Apr 2010 07:00
On 09/04/2010 11:17, Fran wrote:
> "Conor"<conor(a)gmx.co.uk> wrote in message
> news:828cjiFqkeU1(a)mid.individual.net...
>> Long short:
>>
>> Customer buys keyboard key I've already sold. I refund him. Then he says
>> he only needs hinge so he buys a random one. I send him one (no
>> certificate of postage or recorded - my bad for wanting to sell them
>> cheap)
>>
>> Paypal put the payment on hold.
>>
>> In the meantime, seller leaves feedback then closes account.
>>
>
> I presume you mean the buyer. He cannot have closed his account, that takes
> six months. EBay/PayPal will have done it for him. It sounds as though he
> was using a stolen funding source. You're stuffed, basically.
>
>
It was the Ebay account that was closed, not the Paypal one.

Anyway, I've just got a result. Decided to inform them I was going to go
the route here:

http://www.ukauctionhelp.co.uk/ppchargeback.php


Phoned them up and was passed to the department that deals with it. When
the guy on the phone answered and gave me his name, I asked for his
surname. He said they don't give that out and I said I was asking
because depending on the outcome, I was either going to take the
customer to court if he didn't send me the goods or the money or Paypal
to the FSA. We went on a little about proof of delivery to which I said
I had positive feedback which will be proof enough to any judge.

Cue 100% backtracking, lots of politeness and apologies and a "courtesy
payment" of the amount. The CS guy said that he understood it wasn't
about the money amount but the principle. I guess he worked that out by
the fact I was pursuing �3. Somehow I have a feeling this is something
they decided to do off their own bat, rather than it being because of a
fraudulent transaction.

Yeah its only �3 but its MY �3 and if they do it to 100,000 people a
day, which isn't beyond the realms of possibility with tens of millions
of users, that's �300,000 they either generate for themselves and/or
earn interest on for 30 days.



--
Conor I'm not prejudiced. I hate everyone equally.
From: Niel J Humphreys on 9 Apr 2010 07:03
"Conor" <conor(a)gmx.co.uk> wrote in message
news:828flgFboqU2(a)mid.individual.net...
> On 09/04/2010 11:17, Fran wrote:
>> "Conor"<conor(a)gmx.co.uk> wrote in message
>> news:828cjiFqkeU1(a)mid.individual.net...
>>> Long short:
>>>
>>> Customer buys keyboard key I've already sold. I refund him. Then he says
>>> he only needs hinge so he buys a random one. I send him one (no
>>> certificate of postage or recorded - my bad for wanting to sell them
>>> cheap)
>>>
>>> Paypal put the payment on hold.
>>>
>>> In the meantime, seller leaves feedback then closes account.
>>>
>>
>> I presume you mean the buyer. He cannot have closed his account, that
>> takes
>> six months. EBay/PayPal will have done it for him. It sounds as though he
>> was using a stolen funding source. You're stuffed, basically.
>>
>>
> It was the Ebay account that was closed, not the Paypal one.
>
> Anyway, I've just got a result. Decided to inform them I was going to go
> the route here:
>
> http://www.ukauctionhelp.co.uk/ppchargeback.php

Nice one, a few people I know have got results from the advice given on that
page. I bet Paypal really hate it doing the rounds. lol



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From: Conor on 9 Apr 2010 07:13
On 09/04/2010 12:03, Niel J Humphreys wrote:
> Nice one, a few people I know have got results from the advice given
> on that page. I bet Paypal really hate it doing the rounds. lol

Well I'm amending the ad and adding the cost of recorded delivery to the
auction now and telling everyone why. The more bad press Paypal get, the
more they'll realise that they can't just do what they please.


--
Conor I'm not prejudiced. I hate everyone equally.
From: Niel J Humphreys on 9 Apr 2010 08:12
"Conor" <conor(a)gmx.co.uk> wrote in message
news:828geaFeumU3(a)mid.individual.net...
> On 09/04/2010 12:03, Niel J Humphreys wrote:
> > Nice one, a few people I know have got results from the advice given on
> > that page. I bet Paypal really hate it doing the rounds. lol
>
> Well I'm amending the ad and adding the cost of recorded delivery to the
> auction now and telling everyone why. The more bad press Paypal get, the
> more they'll realise that they can't just do what they please.

Legend has it you can sometimes hear the Paypal rep's sphincter squeak down
the phone when you mention 'FSA'. ;o)



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