From: Matthew.Ridges on

"Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
message news:i3u9j8$39f$1(a)news.eternal-september.org...
> "Matthew.Ridges" <none(a)host.com> wrote in message
> news:i3u833$eum$1(a)speranza.aioe.org...
>>
>> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
>> message news:i3u4a5$eir$1(a)news.eternal-september.org...
>>> "Matthew.Ridges" <none(a)host.com> wrote in message
>>> news:i3tsit$tac$1(a)speranza.aioe.org...
>>>>
>>>> I contacted the courier again and they have now told me there are no
>>>> scans on the system for it and "it has been lost" and they are
>>>> searching for it in the next 72 hours and asked me for a description of
>>>> it! I have added another comment on the ebay resolution centre place
>>>> and informed the seller the courier he chose to use has now lost the
>>>> item and I would like a refund.
>>>>
>>>> As of yet they has refused to respond now.
>>>>
>>>> In the help files it says I can't escalate it until ten days which ebay
>>>> ill decide the outcome. So if they fail to respond I'll escalate it and
>>>> ebay will see sense, I can only hope.
>>>>
>>>> SO I guess I have to sit and wait for that time :)
>>>
>>>
>>> Might be worth asking Interparcel for the consignment number and the
>>> courier it was booked under so you can then get in touch with your local
>>> DHL/UPS/Citylink/DPD depot. Probably beter dealing direct to find out
>>> what has happened than going through an intermediary who probably
>>> doesn't give a toss.
>>>
>>>
>>
>> Afternoon Neil,
>>
>> Did exactly that and they used HDNL I think thats the home delivery
>> network lot. Basically after this morning communication with them they
>> have now found my package and will deliver it to me this evenin when the
>> evening drivers come on shift.
>>
>> And as of yet the seller is still pretending to be deaf, but they have
>> time to leave feedbacks for people so I know they're alive. Poor show.
>
> Agree, totally inexcusable.
>
>> I've never left a negative for anyone but do you think this is grounds
>> to. Basically I initially contacted them, they said it was sent, didn;t
>> receive it, contacted them again they said they sent it provided tracking
>> as above in posts, and was noooooooo help whatsoever after that and went
>> quiet and left me at cost and time to me to chase the courier they chose
>> to use and offered not a word, just did not care it would seem, they've
>> got my money, they sent it so I guess they think not my problem. They've
>> irritated me to say the least and wondering what your thoughts are on it
>> ?
>
> IN this case I would definitely not leave positive as it is quite evident
> that the seller is ignoring you in the hope that you will do exactly what
> you have done and chase the delivery yourself. No excuse for that and
> sellers like that give the rest of us a bad name.
>

I think a neg is a fair feedback as you say there are good sellers like
yoursel fout there. When I sell I commit all the way, stuff has gotten lost
when I sold a few times, not often and I always refund and chase and keep
them informed.



From: MC on
Matthew.Ridges wrote:

>
> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote
> in message news:i3u4a5$eir$1(a)news.eternal-september.org...
> >"Matthew.Ridges" <none(a)host.com> wrote in message
> news:i3tsit$tac$1(a)speranza.aioe.org...
> > >
> > > I contacted the courier again and they have now told me there are
> > > no scans on the system for it and "it has been lost" and they
> > > are searching for it in the next 72 hours and asked me for a
> > > description of it! I have added another comment on the ebay
> > > resolution centre place and informed the seller the courier he
> > > chose to use has now lost the item and I would like a refund.
> > >
> > > As of yet they has refused to respond now.
> > >
> > > In the help files it says I can't escalate it until ten days
> > > which ebay ill decide the outcome. So if they fail to respond
> > > I'll escalate it and ebay will see sense, I can only hope.
> > >
> > > SO I guess I have to sit and wait for that time :)
> >
> >
> > Might be worth asking Interparcel for the consignment number and
> > the courier it was booked under so you can then get in touch with
> > your local DHL/UPS/Citylink/DPD depot. Probably beter dealing
> > direct to find out what has happened than going through an
> > intermediary who probably doesn't give a toss.
> >
> >
>
> Afternoon Neil,
>
> Did exactly that and they used HDNL I think thats the home delivery
> network lot. Basically after this morning communication with them
> they have now found my package and will deliver it to me this evenin
> when the evening drivers come on shift.
>
> And as of yet the seller is still pretending to be deaf, but they
> have time to leave feedbacks for people so I know they're alive. Poor
> show.
>
> I've never left a negative for anyone but do you think this is
> grounds to. Basically I initially contacted them, they said it was
> sent, didn;t receive it, contacted them again they said they sent it
> provided tracking as above in posts, and was noooooooo help
> whatsoever after that and went quiet and left me at cost and time to
> me to chase the courier they chose to use and offered not a word,
> just did not care it would seem, they've got my money, they sent it
> so I guess they think not my problem. They've irritated me to say the
> least and wondering what your thoughts are on it ?
>
> Thanks

I would be interested to find out if they do deliver this evening as
HDN are a total bunch of cowboys. Every occasion I have had to deal
with them has been a toatal nightmare (and I mean EVERY occasion).

MC
From: Matthew.Ridges on

"MC" <any(a)any.any> wrote in message
news:xn0gxrgtf3j0n0000(a)bignews.usenetmonster.com...
> Matthew.Ridges wrote:
>
>>
>> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote
>> in message news:i3u4a5$eir$1(a)news.eternal-september.org...
>> >"Matthew.Ridges" <none(a)host.com> wrote in message
>> news:i3tsit$tac$1(a)speranza.aioe.org...
>> > >
>> > > I contacted the courier again and they have now told me there are
>> > > no scans on the system for it and "it has been lost" and they
>> > > are searching for it in the next 72 hours and asked me for a
>> > > description of it! I have added another comment on the ebay
>> > > resolution centre place and informed the seller the courier he
>> > > chose to use has now lost the item and I would like a refund.
>> > >
>> > > As of yet they has refused to respond now.
>> > >
>> > > In the help files it says I can't escalate it until ten days
>> > > which ebay ill decide the outcome. So if they fail to respond
>> > > I'll escalate it and ebay will see sense, I can only hope.
>> > >
>> > > SO I guess I have to sit and wait for that time :)
>> >
>> >
>> > Might be worth asking Interparcel for the consignment number and
>> > the courier it was booked under so you can then get in touch with
>> > your local DHL/UPS/Citylink/DPD depot. Probably beter dealing
>> > direct to find out what has happened than going through an
>> > intermediary who probably doesn't give a toss.
>> >
>> >
>>
>> Afternoon Neil,
>>
>> Did exactly that and they used HDNL I think thats the home delivery
>> network lot. Basically after this morning communication with them
>> they have now found my package and will deliver it to me this evenin
>> when the evening drivers come on shift.
>>
>> And as of yet the seller is still pretending to be deaf, but they
>> have time to leave feedbacks for people so I know they're alive. Poor
>> show.
>>
>> I've never left a negative for anyone but do you think this is
>> grounds to. Basically I initially contacted them, they said it was
>> sent, didn;t receive it, contacted them again they said they sent it
>> provided tracking as above in posts, and was noooooooo help
>> whatsoever after that and went quiet and left me at cost and time to
>> me to chase the courier they chose to use and offered not a word,
>> just did not care it would seem, they've got my money, they sent it
>> so I guess they think not my problem. They've irritated me to say the
>> least and wondering what your thoughts are on it ?
>>
>> Thanks
>
> I would be interested to find out if they do deliver this evening as
> HDN are a total bunch of cowboys. Every occasion I have had to deal
> with them has been a toatal nightmare (and I mean EVERY occasion).
>
> MC

Your not the only one, for some reason I'm sitting here not expecting them
to turn up. So far nothing has turned up and it 6pm now.. not sure how late
they deliver... but I'm not holding my breath lol.

I'll post back if the come or not ... we should open a book on if they do or
don't :)

They did sound mickey mouse on the phone as well.


From: MC on
Matthew.Ridges wrote:

>
> "MC" <any(a)any.any> wrote in message
> news:xn0gxrgtf3j0n0000(a)bignews.usenetmonster.com...
> > Matthew.Ridges wrote:
> >
> > >
> >>"Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote
> > > in message news:i3u4a5$eir$1(a)news.eternal-september.org...
> >>>"Matthew.Ridges" <none(a)host.com> wrote in message
> > > news:i3tsit$tac$1(a)speranza.aioe.org...
> >>> >
> >>> > I contacted the courier again and they have now told me there
> are >>> > no scans on the system for it and "it has been lost" and
> they >>> > are searching for it in the next 72 hours and asked me
> for a >>> > description of it! I have added another comment on the
> ebay >>> > resolution centre place and informed the seller the
> courier he >>> > chose to use has now lost the item and I would like
> a refund. >>> >
> >>> > As of yet they has refused to respond now.
> >>> >
> >>> > In the help files it says I can't escalate it until ten days
> >>> > which ebay ill decide the outcome. So if they fail to respond
> >>> > I'll escalate it and ebay will see sense, I can only hope.
> >>> >
> >>> > SO I guess I have to sit and wait for that time :)
> > > >
> > > >
> >>> Might be worth asking Interparcel for the consignment number and
> >>> the courier it was booked under so you can then get in touch with
> >>> your local DHL/UPS/Citylink/DPD depot. Probably beter dealing
> >>> direct to find out what has happened than going through an
> >>> intermediary who probably doesn't give a toss.
> > > >
> > > >
> > >
> > > Afternoon Neil,
> > >
> > > Did exactly that and they used HDNL I think thats the home
> > > delivery network lot. Basically after this morning communication
> > > with them they have now found my package and will deliver it to
> > > me this evenin when the evening drivers come on shift.
> > >
> > > And as of yet the seller is still pretending to be deaf, but they
> > > have time to leave feedbacks for people so I know they're alive.
> > > Poor show.
> > >
> > > I've never left a negative for anyone but do you think this is
> > > grounds to. Basically I initially contacted them, they said it was
> > > sent, didn;t receive it, contacted them again they said they sent
> > > it provided tracking as above in posts, and was noooooooo help
> > > whatsoever after that and went quiet and left me at cost and time
> > > to me to chase the courier they chose to use and offered not a
> > > word, just did not care it would seem, they've got my money, they
> > > sent it so I guess they think not my problem. They've irritated
> > > me to say the least and wondering what your thoughts are on it ?
> > >
> > > Thanks
> >
> > I would be interested to find out if they do deliver this evening as
> > HDN are a total bunch of cowboys. Every occasion I have had to deal
> > with them has been a toatal nightmare (and I mean EVERY occasion).
> >
> > MC
>
> Your not the only one, for some reason I'm sitting here not expecting
> them to turn up. So far nothing has turned up and it 6pm now.. not
> sure how late they deliver... but I'm not holding my breath lol.
>
> I'll post back if the come or not ... we should open a book on if
> they do or don't :)
>
> They did sound mickey mouse on the phone as well.

They will tell you anything you want to hear just to get you off the
phone.

MC
From: Matthew.Ridges on

"MC" <any(a)any.any> wrote in message
news:xn0gxrh7t3yq0b001(a)bignews.usenetmonster.com...
> Matthew.Ridges wrote:
>
<snip>
>> >>> > which ebay ill decide the outcome. So if they fail to respond
>> >>> > I'll escalate it and ebay will see sense, I can only hope.
>> >>> >
>> >>> > SO I guess I have to sit and wait for that time :)
>> > > >
>> > > >
>> >>> Might be worth asking Interparcel for the consignment number and
>> >>> the courier it was booked under so you can then get in touch with
>> >>> your local DHL/UPS/Citylink/DPD depot. Probably beter dealing
>> >>> direct to find out what has happened than going through an
>> >>> intermediary who probably doesn't give a toss.
>> > > >
>> > > >
>> > >
>> > > Afternoon Neil,
>> > >
>> > > Did exactly that and they used HDNL I think thats the home
>> > > delivery network lot. Basically after this morning communication
>> > > with them they have now found my package and will deliver it to
>> > > me this evenin when the evening drivers come on shift.
>> > >
>> > > And as of yet the seller is still pretending to be deaf, but they
>> > > have time to leave feedbacks for people so I know they're alive.
>> > > Poor show.
>> > >
>> > > I've never left a negative for anyone but do you think this is
>> > > grounds to. Basically I initially contacted them, they said it was
>> > > sent, didn;t receive it, contacted them again they said they sent
>> > > it provided tracking as above in posts, and was noooooooo help
>> > > whatsoever after that and went quiet and left me at cost and time
>> > > to me to chase the courier they chose to use and offered not a
>> > > word, just did not care it would seem, they've got my money, they
>> > > sent it so I guess they think not my problem. They've irritated
>> > > me to say the least and wondering what your thoughts are on it ?
>> > >
>> > > Thanks
>> >
>> > I would be interested to find out if they do deliver this evening as
>> > HDN are a total bunch of cowboys. Every occasion I have had to deal
>> > with them has been a toatal nightmare (and I mean EVERY occasion).
>> >
>> > MC
>>
>> Your not the only one, for some reason I'm sitting here not expecting
>> them to turn up. So far nothing has turned up and it 6pm now.. not
>> sure how late they deliver... but I'm not holding my breath lol.
>>
>> I'll post back if the come or not ... we should open a book on if
>> they do or don't :)
>>
>> They did sound mickey mouse on the phone as well.
>
> They will tell you anything you want to hear just to get you off the
> phone.
>
> MC

I got that impression, and she even said once the drivers know their routes
she will call me herself to let me know the approximate time it will arrive.




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