From: A Sellers on

"Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in message
news:i411g6$c9e$1(a)news.eternal-september.org...
> "A Sellers" <Sellers(a)Hotmail.com> wrote in message
> news:8cicf9Fd7eU1(a)mid.individual.net...
> >
> through the resolution centre?
> >
> > Quote -
> >
> > "I got a little tires chasing it as its not down to me to do it and is
> > costing me in mkaking calls to an expensive number. It was interparcel
> > that
> > was used who seem very dredful upon speaking to them previously."
> >
> > Do you really need it spelled out for you ?
>
> Do you? Iterparel are not a courier or a courier's depot. They are a
> shipping service reseller employed by the seller and the recipient has
> absolutely no contract with them and should not have to be dealing with
> them.
>

You are a seller on eBay.

You sell something, and dispatch it.

Two weeks later, the buyer contacts you and says he didn't receive anything.

You check the tracking number on the courier website and according to that,
the item was delivered 8 days ago. As here.

So what do you do ?

Contact the courier yourself ?

When you don't have all the details, and when for all you know the buyer could be
trying to pull a fast one - now with your help. Or when someone at the buyer's address
or a neighbour could have taken delivery and kept the good - *** for all you know ***.

Or do you supply the buyer with all the necessary information so that he can
contact the courier himself ?

In this situation, at this stage, the buyer is the only person who's in any position
to argue with the courier. As he alone is in full possession of the relevant facts
if the courier turns round and claims that the parcel was delivered or that the
delivery failed.

And yet simply because the seller chose the latter, the most sensible
course, you and others are quite happy for the buyer to leave negative
feedback.











From: petrolcan on
In article <8ckansFuogU1(a)mid.individual.net>, A Sellers says...
>
> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in message
> news:i411g6$c9e$1(a)news.eternal-september.org...
> > "A Sellers" <Sellers(a)Hotmail.com> wrote in message
> > news:8cicf9Fd7eU1(a)mid.individual.net...
> > >
> > through the resolution centre?
> > >
> > > Quote -
> > >
> > > "I got a little tires chasing it as its not down to me to do it and is
> > > costing me in mkaking calls to an expensive number. It was interparcel
> > > that
> > > was used who seem very dredful upon speaking to them previously."
> > >
> > > Do you really need it spelled out for you ?
> >
> > Do you? Iterparel are not a courier or a courier's depot. They are a
> > shipping service reseller employed by the seller and the recipient has
> > absolutely no contract with them and should not have to be dealing with
> > them.
> >
>
> You are a seller on eBay.
>
> You sell something, and dispatch it.
>
> Two weeks later, the buyer contacts you and says he didn't receive anything.
>
> You check the tracking number on the courier website and according to that,
> the item was delivered 8 days ago. As here.
>
> So what do you do ?
>
> Contact the courier yourself ?

Yes. You chose the courier therefore it is your responsibility. End of.

> When you don't have all the details,

You did have the details.

> and when for all you know the buyer could be
> trying to pull a fast one - now with your help.

Ah, now you are accusing the buyer of being dishonest.

> Or when someone at the buyer's address
> or a neighbour could have taken delivery and kept the good - *** for all you know ***.
>
> Or do you supply the buyer with all the necessary information so that he can
> contact the courier himself ?

As previously stated, seller's responsibility.


From: Niel Humphreys on
"A Sellers" <Sellers(a)Hotmail.com> wrote in message
news:8ckansFuogU1(a)mid.individual.net...
>
> "Niel Humphreys" <admin(a)sznzozwdzoznzczozmzpzuztzezrzs.co.uk> wrote in
> message
> news:i411g6$c9e$1(a)news.eternal-september.org...
>> "A Sellers" <Sellers(a)Hotmail.com> wrote in message
>> news:8cicf9Fd7eU1(a)mid.individual.net...
>> >
>> through the resolution centre?
>> >
>> > Quote -
>> >
>> > "I got a little tires chasing it as its not down to me to do it and is
>> > costing me in mkaking calls to an expensive number. It was interparcel
>> > that
>> > was used who seem very dredful upon speaking to them previously."
>> >
>> > Do you really need it spelled out for you ?
>>
>> Do you? Iterparel are not a courier or a courier's depot. They are a
>> shipping service reseller employed by the seller and the recipient has
>> absolutely no contract with them and should not have to be dealing with
>> them.
>>
>
> You are a seller on eBay.
>
> You sell something, and dispatch it.
>
> Two weeks later, the buyer contacts you and says he didn't receive
> anything.
>
> You check the tracking number on the courier website and according to
> that,
> the item was delivered 8 days ago. As here.
>
> So what do you do ?
>
> Contact the courier yourself ?

Yes and obtain a proof of delivery & signature scan. In my case these are
automatically displayed in my account page with my courier so I just have to
download them then attach it to an email to send to the customer and ask if
they recognise the signature. Every time this has happened it has been where
delivery has been to a business address and the receptionist has signed for
the item then put it safe somewhere, my customer has been able to see who it
was and then ask them where the item was stored. Job sorted.

> When you don't have all the details, and when for all you know the buyer
> could be
> trying to pull a fast one - now with your help. Or when someone at the
> buyer's address
> or a neighbour could have taken delivery and kept the good - *** for all
> you know ***.

The courier I use has a policy that the drivers should only deliver to the
address I give unless I give specific instructions (given to me by my
customer) for it to be left with another specific neighbour.

> Or do you supply the buyer with all the necessary information so that he
> can
> contact the courier himself ?

No, not his job. The only time I give buyer information like this is when a
delivery has failed due to no-answer. I get an email from my courier and
forward this on along with the depot address and contact number so they can
re-schedule in case the driver did not actually leave a card or carded the
wrong door. It also means that the buyer knows I am aware that delivery
failed.

> In this situation, at this stage, the buyer is the only person who's in
> any position
> to argue with the courier. As he alone is in full possession of the
> relevant facts
> if the courier turns round and claims that the parcel was delivered or
> that the
> delivery failed.

Which is wrong, the seller should have been the one contacting Interparcel
and chasing this up. It is the sellers' responsibility to deliver purchased
items to their buyers. The seller chose to use an intermediary like
Interparcel, presumably because it was cheapest. Why should it be the
buyer's problem when there are delivery problems caused by the seller's
choice of delivery method?

> And yet simply because the seller chose the latter, the most sensible
> course, you and others are quite happy for the buyer to leave negative
> feedback.

There is more to it than that and you are either fully aware having read
this thread or are just being argumentative for the sake of it.


From: John Anderton on
On Thu, 12 Aug 2010 23:11:22 GMT, "zaax" <zaax_guard-groups(a)yahoo.com>
wrote:

>MC wrote:
>
>>
>> I would be interested to find out if they do deliver this evening as
>> HDN are a total bunch of cowboys. Every occasion I have had to deal
>> with them has been a toatal nightmare (and I mean EVERY occasion).
>>
>> MC
>
>Amazon are using them. I hope I get my holiday reading

Dabs use them and I've had a few deliveries from them recently and
they've always turned up on the right day with the goods. Mind you,
I've always made sure I'm in so I don't know how they are with leaving
cards/leaving with a neighbour.

Cheers,

John
From: Fran on

"zaax" <zaax_guard-groups(a)yahoo.com> wrote in message
news:rc%8o.25$vL2.1(a)hurricane...

> Amazon are using them. I hope I get my holiday reading
>

They're mostly reverted to Royal Mail.


First  |  Prev  |  Next  |  Last
Pages: 1 2 3 4 5 6 7 8 9 10 11 12
Prev: Neg or Neut?
Next: spam arrest