From: Kevin on
Niel J Humphreys wrote:
> "pcengineer(a)gmail.com" <vincentwonnacott.pcmgroup2007(a)googlemail.com> wrote
> in message news:1183095787.645954.267180(a)q75g2000hsh.googlegroups.com...
>> Hi
>>
>> We are trading on ebay as a store, and have had a payment from a buyer
>> which has been reversed.
>>
>> Initially paypal sent us a mail stating that the payment had been
>> withdrawn pending investigation, and requested some details including
>> the fact that the customer had received the goods and we could provide
>> proof of delivery (which we can)
>>
>> I have emailed the customer who insists he is happy with the goods and
>> has not instigated this, stating that paypal have "some type of issue"
>> with his paypal account which he is trying to resolve.
>>
>> I have also contacted paypal who state that the funds have been
>> returned to his account, although he cannot draw upon them - and until
>> he resolves the issues they cannot return the funds to us.
>>
>> Where do we stand with this?
>
>
> Basically buyer has your goods and you have no payment. The fact that he
> obviosuly has buggered his Paypal registration up or ignored account
> verification steps with them is his problem and should not afect you at all.
> He should pay you by another means or you can tell him you will start small
> claims action to recover the money.
or cancelled the direct debit or changed bank accounts?
From: Niel J Humphreys on
"Lordy.UK" <spam(a)recycle.bin> wrote in message
news:MPG.20ef56bc4cb45c6e98a3b7(a)news.ntlworld.com...
>> My thoughts exactly "Don't use paypal"
>> Thanks for your help Niel looks like we will have to resort to this..
>
> Buyers like PayPal because it's simple, if you don't accept it you won't
> get half as many sales. Worth taking a small risk of chargebacks for in
> my opinion.


Plus just the same risk of a chargeback as if you used any merchant service.
The risk is not with the processing company but with accepting payment by
credit cards themselves. As Paypal is the face most non-business people see
they just assume anything bad is down the Paypal in their ignorance.
--

Niel H
http://stores.ebay.co.uk/Snowdon-Computers
http://www.ebayfaq.co.uk/


From: nog on
On Fri, 29 Jun 2007 08:50:40 +0100, Niel J Humphreys wrote:

> "pcengineer(a)gmail.com" <vincentwonnacott.pcmgroup2007(a)googlemail.com> wrote
> in message news:1183095787.645954.267180(a)q75g2000hsh.googlegroups.com...
>> Hi
>>
>> We are trading on ebay as a store, and have had a payment from a buyer
>> which has been reversed.
>>
>> Initially paypal sent us a mail stating that the payment had been
>> withdrawn pending investigation, and requested some details including
>> the fact that the customer had received the goods and we could provide
>> proof of delivery (which we can)
>>
>> I have emailed the customer who insists he is happy with the goods and
>> has not instigated this, stating that paypal have "some type of issue"
>> with his paypal account which he is trying to resolve.
>>
>> I have also contacted paypal who state that the funds have been
>> returned to his account, although he cannot draw upon them - and until
>> he resolves the issues they cannot return the funds to us.
>>
>> Where do we stand with this?
>
>
> Basically buyer has your goods and you have no payment. The fact that he
> obviosuly has buggered his Paypal registration up or ignored account
> verification steps with them is his problem and should not afect you at all.
> He should pay you by another means or you can tell him you will start small
> claims action to recover the money.

Account verification isn't as reliable as you might assume (as I found out
couple of weeks ago, when I received a "Notification of Limited Account
Access"). The last step in the process is an automated phone call to your
registered number. You're asked to input a sequence of numbers, as
displayed on-screen, which I did. Immediately after I entered the numbers,
there was a voice "response" (which I didn't hear properly because the
keypad on the phone I used is on the handset), after which, silence...
I hung up, and was informed on-screen that the final step of the
verification process had failed, and that I would be sent a letter instead.
I'm still waiting for this, with a couple of PayPal-only purchases
incomplete. :-(
From: Niel J Humphreys on
"nog" <me(a)privacy.net> wrote in message
news:cdzp4vfz4d3e.1sys3po9m4811.dlg(a)40tude.net...
> On Fri, 29 Jun 2007 08:50:40 +0100, Niel J Humphreys wrote:
>
>> "pcengineer(a)gmail.com" <vincentwonnacott.pcmgroup2007(a)googlemail.com>
>> wrote
>> in message news:1183095787.645954.267180(a)q75g2000hsh.googlegroups.com...
>>> Hi
>>>
>>> We are trading on ebay as a store, and have had a payment from a buyer
>>> which has been reversed.
>>>
>>> Initially paypal sent us a mail stating that the payment had been
>>> withdrawn pending investigation, and requested some details including
>>> the fact that the customer had received the goods and we could provide
>>> proof of delivery (which we can)
>>>
>>> I have emailed the customer who insists he is happy with the goods and
>>> has not instigated this, stating that paypal have "some type of issue"
>>> with his paypal account which he is trying to resolve.
>>>
>>> I have also contacted paypal who state that the funds have been
>>> returned to his account, although he cannot draw upon them - and until
>>> he resolves the issues they cannot return the funds to us.
>>>
>>> Where do we stand with this?
>>
>>
>> Basically buyer has your goods and you have no payment. The fact that he
>> obviosuly has buggered his Paypal registration up or ignored account
>> verification steps with them is his problem and should not afect you at
>> all.
>> He should pay you by another means or you can tell him you will start
>> small
>> claims action to recover the money.
>
> Account verification isn't as reliable as you might assume (as I found out
> couple of weeks ago, when I received a "Notification of Limited Account
> Access"). The last step in the process is an automated phone call to your
> registered number. You're asked to input a sequence of numbers, as
> displayed on-screen, which I did. Immediately after I entered the numbers,
> there was a voice "response" (which I didn't hear properly because the
> keypad on the phone I used is on the handset), after which, silence...
> I hung up, and was informed on-screen that the final step of the
> verification process had failed, and that I would be sent a letter
> instead.
> I'm still waiting for this, with a couple of PayPal-only purchases
> incomplete. :-(

That's because we're not in the USA. The phone verification thing only works
for US phone numbers. I had to do the same but for me I had plenty of notice
from Paypal that I would be having to do this beforehand. I think they
started telling me at least 30 days before it was required of me so no
problem, the letter comes from America and takes about 7-10 days.
--

Niel H
http://stores.ebay.co.uk/Snowdon-Computers
http://www.ebayfaq.co.uk/


From: nog on
On Sat, 30 Jun 2007 09:40:44 +0100, Niel J Humphreys wrote:

> "nog" <me(a)privacy.net> wrote in message
> news:cdzp4vfz4d3e.1sys3po9m4811.dlg(a)40tude.net...
>> [46 quoted lines suppressed]
>
> That's because we're not in the USA. The phone verification thing only works
> for US phone numbers. I had to do the same but for me I had plenty of notice
> from Paypal that I would be having to do this beforehand. I think they
> started telling me at least 30 days before it was required of me so no
> problem, the letter comes from America and takes about 7-10 days.

Thanks for the enlightenment - with a holiday in the offing, it's going to
be bloody near three weeks before I eventually pay the seller. :-(
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