From: Pointer on
A HK seller of a small gizmo insists that he wants only 5 star feedback.
I take exception to receiving his 'guidance',the system would fall apart if
all buyers were to comply.
Or have I got it wrong?
P

"If you are satisfied, we sincerely hope that you can leave us a positive
comment and four 5-star Detailed Seller Ratings, which are of vital
importance
to the growth of our small company.
Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings
because they are equal to negative feedback. Like what we said before, if
you are not satisfied in any regard, please tell us."




From: petrolcan on
In article <Dqy9n.167873$At4.3178(a)newsfe04.ams2>, Pointer says...
>
> A HK seller of a small gizmo insists that he wants only 5 star feedback.
> I take exception to receiving his 'guidance',the system would fall apart if
> all buyers were to comply.
> Or have I got it wrong?
> P
>
> "If you are satisfied, we sincerely hope that you can leave us a positive
> comment and four 5-star Detailed Seller Ratings, which are of vital
> importance
> to the growth of our small company.
> Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings
> because they are equal to negative feedback. Like what we said before, if
> you are not satisfied in any regard, please tell us."

I think you have it wrong. All they seem to be doing is saying contact
them if you feel that you cannot leave five stars all round.

At the end of the day you can leave whatever feedback that you want.
From: Rob Morley on
On Mon, 1 Feb 2010 10:54:53 -0000
"Pointer" <Pointer.two(a)ntlworld.com> wrote:

> A HK seller of a small gizmo insists that he wants only 5 star
> feedback. I take exception to receiving his 'guidance',the system
> would fall apart if all buyers were to comply.
> Or have I got it wrong?

The way that eBay now rates sellers using the star system they are
penalised for having less than (I think) 4.5 rating in any category.
That's out of proportion with the way that many buyers will award stars
i.e. 3 stars for reasonable service, 4 for excellent and 5 for
outstanding. So sellers are having to go out of their way to make sure
their customers understand this, in the same way that some buyers need
reminding to contact a seller if they have a problem /before/ leaving
negative feedback, and that there's no point complaining about the P&P
charge when that was clearly stated in the listing. So you really need
to ask yourself for each category did the seller do what he said in the
listing?" e.g. if he said delivery in 7-14 days was the item received
within 7-14 days? If so, you really shouldn't give less than 5 stars
for promptness of delivery. Was there any need for communication which
was not met in reasonable time? It's nice to know that an item has
been despatched, but if the item turns up in the stated time is there
really any need for communication between buyer and seller? I don't
think so, so unless a seller fails to reply to any communication from
me I'll give him a 5 star rating for that anyway. And so on. eBay
seems to be doing its best to make life hard for sellers, as a buyer I
try to do my bit to make it a little easier for them.

From: Niel J Humphreys on
"petrolcan" <petrolcanSPAM(a)gmail.com> wrote in message
news:MPG.25d0c4ddb81be8ae989bae(a)text.news.virginmedia.com...
> In article <Dqy9n.167873$At4.3178(a)newsfe04.ams2>, Pointer says...
>>
>> A HK seller of a small gizmo insists that he wants only 5 star feedback.
>> I take exception to receiving his 'guidance',the system would fall apart
>> if
>> all buyers were to comply.
>> Or have I got it wrong?
>> P
>>
>> "If you are satisfied, we sincerely hope that you can leave us a positive
>> comment and four 5-star Detailed Seller Ratings, which are of vital
>> importance
>> to the growth of our small company.
>> Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller
>> Ratings
>> because they are equal to negative feedback. Like what we said before, if
>> you are not satisfied in any regard, please tell us."
>
> I think you have it wrong. All they seem to be doing is saying contact
> them if you feel that you cannot leave five stars all round.
>
> At the end of the day you can leave whatever feedback that you want.

Plus, as many buyers do not realise because EBay do not tell them, low DSRs
can have a pretty sever financial impact on sellers. Ebay class 3/4 stars as
'acceptable' yet penalise sellers who average less than 4.6 in any category
with various things such as lowered search placings. Pick up more than two
1/2 stars in the same category in a 3 month period (12 months if you are low
volume seller) and you start to lose Ebay fee discounts which for me is
worth around �250-�275 a month (�3000 a year).

Of course it is in Ebay's interests to conveniently not tell buyers this and
encourage them not to leave 5 star feedbacks by all means necessary without
being blatant about it so it is not surprising that sellers have taken it
upon ourselves to offer more clarification to buyers in order to protect
profitability.

At the end of the day most costs = higher selling prices so in the long term
it's in the interests of buyers to help sellers keep the costs down by being
reasonable customers.


From: Fran on

"Pointer" <Pointer.two(a)ntlworld.com> wrote in message
news:Dqy9n.167873$At4.3178(a)newsfe04.ams2...
>A HK seller of a small gizmo insists that he wants only 5 star feedback.
> I take exception to receiving his 'guidance',the system would fall apart
> if all buyers were to comply.
> Or have I got it wrong?

Yes.

> P
>
> "If you are satisfied, we sincerely hope that you can leave us a positive
> comment and four 5-star Detailed Seller Ratings, which are of vital
> importance
> to the growth of our small company.
> Besides, PLEASE DO NOT leaves us 1, 2, 3 or 4-star Detailed Seller Ratings
> because they are equal to negative feedback. Like what we said before, if
> you are not satisfied in any regard, please tell us."
>

He's right. If you leave anything below a 5 it stuffs them.

Besides, he's being polite.