From: Fran on

"Mr Benn" <nospam(a)invalid.invalid> wrote in message
news:hnr1mb$cam$1(a)news.eternal-september.org...
> "John Hopkins" <glasshousejohn(a)ntlworld.com> wrote in message
> news:hs7on.446$1w4.67(a)newsfe29.ams2...
>>
>>> Stick a claim in, you can claim up to �36 so tell the seller you are
>>> happy
>>> to claim and call it quits if she gives you some sort of invoice for
>>> more than �36 so you can claim the full compenation and double your
>>> money.
>>>
>>>
>>>
>> Doing the above will get you a criminal record. When you put in a claim
>> for lost post the claim form asks for proof of what the item cost - in
>> this case it was an ebay item, you will need to provide the item number
>> etc. the Royal Mail then check how much the item sold for and will
>> refund you that cost plus the cost of postage.
>
> When I made a claim 18 months ago, Royal Mail refused to refund the
> postage, only the eBay sale value. Hopefully things have changed.
>

If they ever do that again, appeal it. They'll pay.


From: Niel J Humphreys on
"Mr Benn" <nospam(a)invalid.invalid> wrote in message
news:hnr1mb$cam$1(a)news.eternal-september.org...
> "John Hopkins" <glasshousejohn(a)ntlworld.com> wrote in message
> news:hs7on.446$1w4.67(a)newsfe29.ams2...
>>
>>> Stick a claim in, you can claim up to �36 so tell the seller you are
>>> happy
>>> to claim and call it quits if she gives you some sort of invoice for
>>> more than �36 so you can claim the full compenation and double your
>>> money.
>>>
>>>
>>>
>> Doing the above will get you a criminal record. When you put in a claim
>> for lost post the claim form asks for proof of what the item cost - in
>> this case it was an ebay item, you will need to provide the item number
>> etc. the Royal Mail then check how much the item sold for and will
>> refund you that cost plus the cost of postage.
>
> When I made a claim 18 months ago, Royal Mail refused to refund the
> postage, only the eBay sale value. Hopefully things have changed.


No, when you claim for something with Royal Mail it is wise NEVER to mention
Ebay anywhere. EBay claims get picked out and dealt with in a far more
stingent method than standard postal problem claims.



From: Peter Crosland on
"Dribbler" <DribblerREMOVE(a)superTHIScrip.com> wrote in message
news:80c9ndF7leU1(a)mid.individual.net...
> Advice please?
> Son paid for an Ebay item (�18) using his EBay account and my PayPal
> account with full permission on 24th Feb.
> Chased up non delivery on 9th March, seller confirmed it had been sent and
> provided tracking number.
> Checked Royal Mail site, NOT my sons signature on the site, he had the day
> off work especially and no postman knocked. He lives alone in a private
> house and not in a student/multiple occupancy area where an error is more
> likely to happen.
> Chased Royal Mail who investigated and came back today saying that the
> postman had no recollection of delivery. They have now classed it as being
> lost and are sending my son a P58 claims form. But it isn't him who should
> claim is it?
> It has obviously been wrongly delivered and/or fraudulently signed for.
> They have even signed it Aaron when my sons name is nothing like that.
> Only his surname was written on the parcel anyway.
> I called the seller and explained that she needed to claim for a lost
> item, she insists she has proof of delivery and it's our problem. She
> complained it would take her a long time to claim it back for us, I
> replied that much as I empathised, we shouldn't pay for non delivered
> goods and she will get her money back and should refund us straight away.
> Am I right?
> Help! What is the correct way to go about this please?


Is the seller a business?

Peter Crosland


From: Dribbler on

"Peter Crosland" <g6jns(a)yahoo.co.uk> wrote in message
news:z4ednfgR8aHVhTzWnZ2dnUVZ8g-dnZ2d(a)brightview.co.uk...
> "Dribbler" <DribblerREMOVE(a)superTHIScrip.com> wrote in message
> news:80c9ndF7leU1(a)mid.individual.net...
>> Advice please?
>> Son paid for an Ebay item (�18) using his EBay account and my PayPal
>> account with full permission on 24th Feb.
>> Chased up non delivery on 9th March, seller confirmed it had been sent
>> and provided tracking number.
>> Checked Royal Mail site, NOT my sons signature on the site, he had the
>> day off work especially and no postman knocked. He lives alone in a
>> private house and not in a student/multiple occupancy area where an error
>> is more likely to happen.
>> Chased Royal Mail who investigated and came back today saying that the
>> postman had no recollection of delivery. They have now classed it as
>> being lost and are sending my son a P58 claims form. But it isn't him who
>> should claim is it?
>> It has obviously been wrongly delivered and/or fraudulently signed for.
>> They have even signed it Aaron when my sons name is nothing like that.
>> Only his surname was written on the parcel anyway.
>> I called the seller and explained that she needed to claim for a lost
>> item, she insists she has proof of delivery and it's our problem. She
>> complained it would take her a long time to claim it back for us, I
>> replied that much as I empathised, we shouldn't pay for non delivered
>> goods and she will get her money back and should refund us straight away.
>> Am I right?
>> Help! What is the correct way to go about this please?
>
>
> Is the seller a business?
>
> Peter Crosland
Yes, with it's own website. It was a lap top power supply we paid for.


From: MC on
Dribbler wrote:

> Advice please?
> Son paid for an Ebay item (�18) using his EBay account and my PayPal
> account with full permission on 24th Feb. Chased up non delivery on
> 9th March, seller confirmed it had been sent and provided tracking
> number. Checked Royal Mail site, NOT my sons signature on the site,
> he had the day off work especially and no postman knocked. He lives
> alone in a private house and not in a student/multiple occupancy area
> where an error is more likely to happen. Chased Royal Mail who
> investigated and came back today saying that the postman had no
> recollection of delivery. They have now classed it as being lost and
> are sending my son a P58 claims form. But it isn't him who should
> claim is it?


He can but it is not his responsibility. It is the seller who had the
contract with RM to deliver the item, not your son. RM messed up and
it is the seller that should do all the chasing.


> It has obviously been wrongly delivered and/or
> fraudulently signed for. They have even signed it Aaron when my sons
> name is nothing like that. Only his surname was written on the parcel
> anyway. I called the seller and explained that she needed to claim
> for a lost item, she insists she has proof of delivery and it's our
> problem.


It is not your problem, it is hers. She is trying to make it your
problem


> She complained it would take her a long time to claim it


Tough


> back for us, I replied that much as I empathised, we shouldn't pay
> for non delivered goods and she will get her money back and should
> refund us straight away. Am I right?


Yes


> Help! What is the correct way
> to go about this please?


Your son could make the claim but I, personally, would not let a seller
shirk their responsibility. You have the law on your side , especially
if the seller is a business. Remind them of this.


MC