From: Dribbler on
Advice please?
Son paid for an Ebay item (�18) using his EBay account and my PayPal account
with full permission on 24th Feb.
Chased up non delivery on 9th March, seller confirmed it had been sent and
provided tracking number.
Checked Royal Mail site, NOT my sons signature on the site, he had the day
off work especially and no postman knocked. He lives alone in a private
house and not in a student/multiple occupancy area where an error is more
likely to happen.
Chased Royal Mail who investigated and came back today saying that the
postman had no recollection of delivery. They have now classed it as being
lost and are sending my son a P58 claims form. But it isn't him who should
claim is it?
It has obviously been wrongly delivered and/or fraudulently signed for. They
have even signed it Aaron when my sons name is nothing like that. Only his
surname was written on the parcel anyway.
I called the seller and explained that she needed to claim for a lost item,
she insists she has proof of delivery and it's our problem. She complained
it would take her a long time to claim it back for us, I replied that much
as I empathised, we shouldn't pay for non delivered goods and she will get
her money back and should refund us straight away. Am I right?
Help! What is the correct way to go about this please?

Thank you!
Kay


From: Niel J Humphreys on
"Dribbler" <DribblerREMOVE(a)superTHIScrip.com> wrote in message
news:80c9ndF7leU1(a)mid.individual.net...
> Advice please?
> Son paid for an Ebay item (�18) using his EBay account and my PayPal
> account with full permission on 24th Feb.
> Chased up non delivery on 9th March, seller confirmed it had been sent and
> provided tracking number.
> Checked Royal Mail site, NOT my sons signature on the site, he had the day
> off work especially and no postman knocked. He lives alone in a private
> house and not in a student/multiple occupancy area where an error is more
> likely to happen.
> Chased Royal Mail who investigated and came back today saying that the
> postman had no recollection of delivery. They have now classed it as being
> lost and are sending my son a P58 claims form. But it isn't him who should
> claim is it?
> It has obviously been wrongly delivered and/or fraudulently signed for.
> They have even signed it Aaron when my sons name is nothing like that.
> Only his surname was written on the parcel anyway.
> I called the seller and explained that she needed to claim for a lost
> item, she insists she has proof of delivery and it's our problem. She
> complained it would take her a long time to claim it back for us, I
> replied that much as I empathised, we shouldn't pay for non delivered
> goods and she will get her money back and should refund us straight away.
> Am I right?
> Help! What is the correct way to go about this please?


Stick a claim in, you can claim up to �36 so tell the seller you are happy
to claim and call it quits if she gives you some sort of invoice for more
than �36 so you can claim the full compenation and double your money.



From: John Hopkins on

> Stick a claim in, you can claim up to �36 so tell the seller you are happy
> to claim and call it quits if she gives you some sort of invoice for more
> than �36 so you can claim the full compenation and double your money.
>
>
>
Doing the above will get you a criminal record. When you put in a claim for
lost post the claim form asks for proof of what the item cost - in this case
it was an ebay item, you will need to provide the item number etc. the
Royal Mail then check how much the item sold for and will refund you that
cost plus the cost of postage. As the seller has proof of postage and
delivery (even though it is fraudulant) it is up to you as the buyer to
claim. If you raise a dispute with Paypal to get your money back and make
the seller claim you will lose as they have the proof that someone signed
for the item.

I recently had an item damaged in transit, it was sent Special Delivery. I
put the claim in and had to provide all the above information, the buyer
sent me pictures of the damaged item and I included these in the claim. I
then informed the buyer not to do anything with the damaged item until Royal
Mail had completed the claim. I refunded the buyer fully and Royal Mail
refunded me.




From: Mr Benn on
"John Hopkins" <glasshousejohn(a)ntlworld.com> wrote in message
news:hs7on.446$1w4.67(a)newsfe29.ams2...
>
>> Stick a claim in, you can claim up to �36 so tell the seller you are
>> happy
>> to claim and call it quits if she gives you some sort of invoice for more
>> than �36 so you can claim the full compenation and double your money.
>>
>>
>>
> Doing the above will get you a criminal record. When you put in a claim
> for lost post the claim form asks for proof of what the item cost - in
> this case it was an ebay item, you will need to provide the item number
> etc. the Royal Mail then check how much the item sold for and will refund
> you that cost plus the cost of postage.

When I made a claim 18 months ago, Royal Mail refused to refund the postage,
only the eBay sale value. Hopefully things have changed.


From: Fran on

"Dribbler" <DribblerREMOVE(a)superTHIScrip.com> wrote in message
news:80c9ndF7leU1(a)mid.individual.net...
> Advice please?
> Son paid for an Ebay item (�18) using his EBay account and my PayPal
> account with full permission on 24th Feb.
> Chased up non delivery on 9th March, seller confirmed it had been sent and
> provided tracking number.
> Checked Royal Mail site, NOT my sons signature on the site, he had the day
> off work especially and no postman knocked. He lives alone in a private
> house and not in a student/multiple occupancy area where an error is more
> likely to happen.
> Chased Royal Mail who investigated and came back today saying that the
> postman had no recollection of delivery. They have now classed it as being
> lost and are sending my son a P58 claims form. But it isn't him who should
> claim is it?
> It has obviously been wrongly delivered and/or fraudulently signed for.
> They have even signed it Aaron when my sons name is nothing like that.
> Only his surname was written on the parcel anyway.
> I called the seller and explained that she needed to claim for a lost
> item, she insists she has proof of delivery and it's our problem. She
> complained it would take her a long time to claim it back for us, I
> replied that much as I empathised, we shouldn't pay for non delivered
> goods and she will get her money back and should refund us straight away.
> Am I right?
> Help! What is the correct way to go about this please?
>

You can claim, and in this instance, it's going to be easier for all if you
do so.