From: CD on
Hi all
I sold a brand new film on Blu-Ray a week or so ago. The buyer has
just mailed me asking for a refund as it has a fault near the end
(jumping & skipping).
Should I refuse the refund & offer a replacement instead? I'm happy to
do this.

CD
From: Fran on

"CD" <no(a)way.ok> wrote in message
news:sgq6i5tbvhjmniq6n99ovh5l91mcvfoarg(a)4ax.com...
> Hi all
> I sold a brand new film on Blu-Ray a week or so ago. The buyer has
> just mailed me asking for a refund as it has a fault near the end
> (jumping & skipping).
> Should I refuse the refund & offer a replacement instead? I'm happy to
> do this.
>

He has the right to either refund or replace, and you don't have the right
to refuse a refund. You could offer a replacement, nicely, but if he insists
on a refund, then give it.


From: CD on
On Sat, 12 Dec 2009 10:28:15 -0000, "Fran"
<autumnacorn(a)vendredi.fr.com> wrote:


>
>He has the right to either refund or replace, and you don't have the right
>to refuse a refund. You could offer a replacement, nicely, but if he insists
>on a refund, then give it.
>

I've no problem with doing it, I was wondering if there were copyright
reasons that I could only offer a replacement. IIRC this is the case
if you take a DVD back to a shop, replacement of the same title only,
or has that changed?

CD
From: Fran on

"CD" <no(a)way.ok> wrote in message
news:bhu6i55m9r82cb4jb99qtlirt72p1smuf3(a)4ax.com...
> On Sat, 12 Dec 2009 10:28:15 -0000, "Fran"
> <autumnacorn(a)vendredi.fr.com> wrote:
>
>
>>
>>He has the right to either refund or replace, and you don't have the right
>>to refuse a refund. You could offer a replacement, nicely, but if he
>>insists
>>on a refund, then give it.
>>
>
> I've no problem with doing it, I was wondering if there were copyright
> reasons that I could only offer a replacement. IIRC this is the case
> if you take a DVD back to a shop, replacement of the same title only,
> or has that changed?
>

Ah, gotcha. That's not copyright per se, it's to dissuade people from
copying it, then returning it. The shops impose that condition, quite
fairly, but they must still offer a refund for a faulty item.


From: Mr. Benn on
CD <no(a)way.ok> wrote in news:bhu6i55m9r82cb4jb99qtlirt72p1smuf3(a)4ax.com:

> On Sat, 12 Dec 2009 10:28:15 -0000, "Fran"
> <autumnacorn(a)vendredi.fr.com> wrote:
>
>
>>
>>He has the right to either refund or replace, and you don't have the
>>right to refuse a refund. You could offer a replacement, nicely, but
>>if he insists on a refund, then give it.
>>
>
> I've no problem with doing it, I was wondering if there were copyright
> reasons that I could only offer a replacement. IIRC this is the case
> if you take a DVD back to a shop, replacement of the same title only,
> or has that changed?
>
> CD


It's entirely possible that the buyer has copyed the disc and now is hoping
to send it back and get his money back. It would be easy for the buyer to
put a scratch on the disc himself in order to qualify for a refund.

It's not an easy situation.