From: Niel J Humphreys on
"Donnie" <notme(a)somefakeemail.com> wrote in message
news:xn0gusrbh1ff4xi002(a)news.eternal-september.org...
> Just found this....
>
> http://pages.ebay.co.uk/help/policies/business.html#returns
>
> interesting to note, if he didn't inform you that you were responsible
> for the return costs, it appears that you should also be compensated
> for your return postage.
>
> This may though not be in the listing description but elsewhere i.e.
> other information, or delivery etc?

Even if it in the listing that it not enforceable. The terms under the DSR
regarding buyers paying return costs are only applicable if they are sent to
the buyer 'by durable means' which basically means in a letter by snail mail
or an email. They can not be included in the description of the product and
enforced.

In any case the DSR do not apply here as the item was sent back under the
sale of goods act and if I understand it correctly the seller should be
legally obliged to compensate the buyer for ALL shipping costs.



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From: Niel J Humphreys on
"petrolcan" <petrolcan(a)SPAMgmail.com> wrote in message
news:MPG.266e09a0d751a6f8989754(a)news.virginmedia.com...
> In article <xn0gusr5u1f6y17001(a)news.eternal-september.org>, Donnie
> says...
>>
>> petrolcan wrote:
>>
>> > Last week I bought a s/hand lens from a business seller and when it
>> > arrived it was NAD. Lens was full of dust and there was a scratch on
>> > the front optic.
>> >
>> > Contacted seller and sent back on promise of full refund.
>> >
>> > Refund comes today and is for the price of the lens minus the P+P I
>> > paid.
>> >
>> > Am I correct in thinking that I am entitled to my P+P back or do I
>> > swallow that as a loss alongside the cost of me returning the lens?
>>
>> I was under the impression that the distance selling regs meant that it
>> was a full refund, ie cost of item plus the postage, ie what you
>> initially paid.
>
> That's what I thought. However, having looked, they do state that any
> refunds are minus P+P in their refund policy.

Irrelevent in this case as you were not doing a DSR return.

>> I believe they do NOT have to refund you the cost of your return
>> postage though.
>
> I guessed I'd lose that but its ony a few quid.
>
>> This is of course subject to them being a business seller (which you've
>> said) and that it was NOT an auction item, which you didn't state?
>
> Auction listing with a BIN option, I took the BIN option.

Then you are legally entitled to a full and complete refund PLUS
compensation for costs incurred in returning it.



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From: petrolcan on
In article <hu0u8u$1tul$1(a)adenine.netfront.net>, Niel J Humphreys
says...
>
> "petrolcan" <petrolcan(a)SPAMgmail.com> wrote in message
> > That's what I thought. However, having looked, they do state that any
> > refunds are minus P+P in their refund policy.
>
> Irrelevent in this case as you were not doing a DSR return.

I was hoping you would join this thread.

> >> I believe they do NOT have to refund you the cost of your return
> >> postage though.
> >
> > I guessed I'd lose that but its ony a few quid.
> >
> >> This is of course subject to them being a business seller (which you've
> >> said) and that it was NOT an auction item, which you didn't state?
> >
> > Auction listing with a BIN option, I took the BIN option.
>
> Then you are legally entitled to a full and complete refund PLUS
> compensation for costs incurred in returning it.

Don't suppose you have a link that states that?

I'm not actually that bothered about my return costs but am about the
original P+P.


From: Niel J Humphreys on

"petrolcan" <petrolcan(a)SPAMgmail.com> wrote in message
news:MPG.266e0e51c98574ed989756(a)news.virginmedia.com...
> In article <hu0u8u$1tul$1(a)adenine.netfront.net>, Niel J Humphreys
> says...
>> Then you are legally entitled to a full and complete refund PLUS
>> compensation for costs incurred in returning it.
>
> Don't suppose you have a link that states that?
>
> I'm not actually that bothered about my return costs but am about the
> original P+P.

Here's the full SOGA, have a look. :)
http://www.johnantell.co.uk/SOGA1979.htm


--



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From: petrolcan on
In article <hu0vlo$21iq$1(a)adenine.netfront.net>, Niel J Humphreys
says...
>
> "petrolcan" <petrolcan(a)SPAMgmail.com> wrote in message
> news:MPG.266e0e51c98574ed989756(a)news.virginmedia.com...
> > In article <hu0u8u$1tul$1(a)adenine.netfront.net>, Niel J Humphreys
> > says...
> >> Then you are legally entitled to a full and complete refund PLUS
> >> compensation for costs incurred in returning it.
> >
> > Don't suppose you have a link that states that?
> >
> > I'm not actually that bothered about my return costs but am about the
> > original P+P.
>
> Here's the full SOGA, have a look. :)
> http://www.johnantell.co.uk/SOGA1979.htm

Pah! I wanted you to do the work for me :-)