From: petrolcan on
Last week I bought a s/hand lens from a business seller and when it
arrived it was NAD. Lens was full of dust and there was a scratch on the
front optic.

Contacted seller and sent back on promise of full refund.

Refund comes today and is for the price of the lens minus the P+P I
paid.

Am I correct in thinking that I am entitled to my P+P back or do I
swallow that as a loss alongside the cost of me returning the lens?

From: Donnie on
petrolcan wrote:

> Last week I bought a s/hand lens from a business seller and when it
> arrived it was NAD. Lens was full of dust and there was a scratch on
> the front optic.
>
> Contacted seller and sent back on promise of full refund.
>
> Refund comes today and is for the price of the lens minus the P+P I
> paid.
>
> Am I correct in thinking that I am entitled to my P+P back or do I
> swallow that as a loss alongside the cost of me returning the lens?

I was under the impression that the distance selling regs meant that it
was a full refund, ie cost of item plus the postage, ie what you
initially paid.
I believe they do NOT have to refund you the cost of your return
postage though.

This is of course subject to them being a business seller (which you've
said) and that it was NOT an auction item, which you didn't state?

--
Donnie
Lambretta Series 2 186cc "The Shitter"
Lambretta LD 175cc "The Chopper"
Honda CB500R "Look out, Donnie's about!"
From: Donnie on
Just found this....

http://pages.ebay.co.uk/help/policies/business.html#returns

interesting to note, if he didn't inform you that you were responsible
for the return costs, it appears that you should also be compensated
for your return postage.

This may though not be in the listing description but elsewhere i.e.
other information, or delivery etc?

--
Donnie
Lambretta Series 2 186cc "The Shitter"
Lambretta LD 175cc "The Chopper"
Honda CB500R "Look out, Donnie's about!"
From: petrolcan on
In article <xn0gusr5u1f6y17001(a)news.eternal-september.org>, Donnie
says...
>
> petrolcan wrote:
>
> > Last week I bought a s/hand lens from a business seller and when it
> > arrived it was NAD. Lens was full of dust and there was a scratch on
> > the front optic.
> >
> > Contacted seller and sent back on promise of full refund.
> >
> > Refund comes today and is for the price of the lens minus the P+P I
> > paid.
> >
> > Am I correct in thinking that I am entitled to my P+P back or do I
> > swallow that as a loss alongside the cost of me returning the lens?
>
> I was under the impression that the distance selling regs meant that it
> was a full refund, ie cost of item plus the postage, ie what you
> initially paid.

That's what I thought. However, having looked, they do state that any
refunds are minus P+P in their refund policy.

> I believe they do NOT have to refund you the cost of your return
> postage though.

I guessed I'd lose that but its ony a few quid.

> This is of course subject to them being a business seller (which you've
> said) and that it was NOT an auction item, which you didn't state?

Auction listing with a BIN option, I took the BIN option.
From: petrolcan on
In article <xn0gusrbh1ff4xi002(a)news.eternal-september.org>, Donnie
says...
>
> Just found this....
>
> http://pages.ebay.co.uk/help/policies/business.html#returns

Perfect.

> interesting to note, if he didn't inform you that you were responsible
> for the return costs, it appears that you should also be compensated
> for your return postage.

That was stated.