From: nick on

"Peter Parry" <peter(a)wpp.ltd.uk> wrote in message

>>> Absolutely, it is not really fair that seller gets stiffed because the
>>> buyer has made the mistake or changes their mind on a whim.
>>
>>And then subsequent buyers will get penalised by higher prices.
>
> No, if the seller puts up their prices to cater for a large number of
> returns because of their poor selling practices then buyers simply
> buy elsewhere from sellers who are more competent.

This is about people getting their fees back because buyers have not paid,
not about returns.


From: nick on

"Sid" <nospam(a)nospam.co.nospam> wrote in message

>> Now, from what Sid has said, I can't see why he'd not use the seller
>> again. His wife made a mistake - why is this the seller's fault? You're
>> also assuming that the seller is running a business.
>
> i've had another look and the sellers feedback is in the thousands (my
> memory recall faded when i said 400), he is a powerseller, he sells loads
> of clothing all brand new, some identical lines with different sizes,
> these aren't unwanted gifts, so yes he is trading. I'd agree its not the
> sellers fault, but the DSR do not specify that the seller should be at
> fault (as far as i know).

Well you could just forget about it and either give it to charity or sell it
on ebay, or you could spend a morning getting angry and bitter and send the
seller loads of e-mails quoting various bits of consumer law....


From: bcc97 on

nick wrote:
> And as the buyer has signed up to ebays T&Cs which presumably point out that
> if they don't pay three times then they get kicked off...

You cannot 'sign up' to T&C's which are unfair, though (for example by
penalising you for exercising your legal rights). To the extent that
terms are unfair, they are void.

> >>I enforce it most weeks...
> >
> > Lots of people do illegal things, it doesn't make any of them right
> > or that they will get away with it for ever.
>
> I'm not doing anything illegal.

You just said that you were. Perhaps you should seek the opinion of
your local Trading Standards office, before they approach you.

> >>There's always going to be timewasters, and why should their incompetence
> >>be
> >>sponsored by sellers.
> >
> > Because the law says so.
>
> Well does it?

Yes it does, in effect.

>
> > Reality is that those suppliers who have good descriptions and good
> > customer service get very few returns.
>
> Forget about returns, this is about people who don't pay.

Actually, it's equally applicable to both. The OP cancelled at the
outset because of a poor description and poor customer service.

From: nick on

"bcc97" <bcc98(a)stork.plus.com> wrote in message

>> And as the buyer has signed up to ebays T&Cs which presumably point out
>> that
>> if they don't pay three times then they get kicked off...
>
> You cannot 'sign up' to T&C's which are unfair, though (for example by
> penalising you for exercising your legal rights). To the extent that
> terms are unfair, they are void.

How are they unfair??

>> >>I enforce it most weeks...
>> >
>> > Lots of people do illegal things, it doesn't make any of them right
>> > or that they will get away with it for ever.
>>
>> I'm not doing anything illegal.
>
> You just said that you were. Perhaps you should seek the opinion of
> your local Trading Standards office, before they approach you.

Because I reclaim my final value fees from people who have not completed
their purchase?

Why would trading standards care?

>> >>There's always going to be timewasters, and why should their
>> >>incompetence
>> >>be
>> >>sponsored by sellers.
>> >
>> > Because the law says so.
>>
>> Well does it?
>
> Yes it does, in effect.

"in effect"

So in otherwords no.

>> > Reality is that those suppliers who have good descriptions and good
>> > customer service get very few returns.
>>
>> Forget about returns, this is about people who don't pay.
>
> Actually, it's equally applicable to both. The OP cancelled at the
> outset because of a poor description and poor customer service.

Forget that, I'm more interested in why you think someone reclaiming their
final value fees is a criminal.


From: bcc97 on

nick wrote:
> Well you could just forget about it and either give it to charity or sell it
> on ebay,

This does future prospective buyers a disservice. If it's the wrong
size, ask the seller if they'll exchange it. If they won't, cancel the
contract. If the seller then won't refund, leave negative feedback to
warn others. This needn't take a lot of time or effort.

You could also, ultimately, sue for a refund. This will take a little
more time and effort, and only you can decide whether it's worthwhile
to you.

You could also report the seller to Trading Standards, again to protect
future buyers.