From: FoggyTown on
On Dec 23, 8:31 pm, Kevin F Stubbs <kevin_f.stu...(a)virgin.net> wrote:
> > The measuring instructions given on the website (complete with
> > diagrams and pics) were METICULOUSLY followed and treble checked.
>
> > When the coat arrived it was very nice - but too small!  Every
> > dimension was about two inches off.
>
> Reading through the Returns policy on their site, it would appear you
> have a very good cause for complaint. To quote their own terms under the
> heading 'Refunds and exchanges':
>
> > Customer has to bear in mind that measures introduced in their profile
> > are body measures (not clothes measures). Based on those measures and
> > the garment, our tailor will determine your measures. Therefore, body
> > measures cannot be compared with garment measures in order to identify
> > possible deviations.
>
> It clearly states that the measurements entered into your profile are
> taken from your body size not clothes sizes. Their tailors then use
> these to determine the correct size for the clothes. It almost sounds
> like they assumed you had carried out the measurements while wearing
> clothing and had reduced them accordingly.
>
> I can't help thinking this is not going to be an easy situation to
> resolve if they are based in Hong Kong.
>
> Cheers and good luck
>
> Kevin
>
> Have you contacted them yet to explain the problem and see what they
> intend doing to resolve it ?

The clothes appear to be tailored in HK but the correspondence and the
payment came from/went to Germany.

At this point I'm not sure what they have offered me.

"Dear Michael,

we have checked your case and we compared your measure with the
ordered measures.

The result is that your sleeve length measure (23 inches) and shoulder
measure (18 inches) were correctly applied.

Therefore, we offer you to pay instead 180€ only 35€ for a new coat
with the same fabric. This offer you give the possibility to modify
and review your coat measures.


We hope that is a proper solution for you."


It looks like they are sticking to the "you got what you ordered" line
and not even a word about the inadequacy of their instructions. Are
they saying they will give me another coat for 35 euros or they will
give me 35 euros to have the coat altered?

From: Joe Lee on
FoggyTown wrote:
> On Dec 23, 8:31 pm, Kevin F Stubbs <kevin_f.stu...(a)virgin.net> wrote:
>>> The measuring instructions given on the website (complete with
>>> diagrams and pics) were METICULOUSLY followed and treble checked.
>>
>>> When the coat arrived it was very nice - but too small! Every
>>> dimension was about two inches off.
>>
>> Reading through the Returns policy on their site, it would appear you
>> have a very good cause for complaint. To quote their own terms under
>> the heading 'Refunds and exchanges':
>>
>>> Customer has to bear in mind that measures introduced in their
>>> profile are body measures (not clothes measures). Based on those
>>> measures and the garment, our tailor will determine your measures.
>>> Therefore, body measures cannot be compared with garment measures
>>> in order to identify possible deviations.
>>
>> It clearly states that the measurements entered into your profile are
>> taken from your body size not clothes sizes. Their tailors then use
>> these to determine the correct size for the clothes. It almost sounds
>> like they assumed you had carried out the measurements while wearing
>> clothing and had reduced them accordingly.
>>
>> I can't help thinking this is not going to be an easy situation to
>> resolve if they are based in Hong Kong.
>>
>> Cheers and good luck
>>
>> Kevin
>>
>> Have you contacted them yet to explain the problem and see what they
>> intend doing to resolve it ?
>
> The clothes appear to be tailored in HK but the correspondence and the
> payment came from/went to Germany.
>
> At this point I'm not sure what they have offered me.
>
> "Dear Michael,
>
> we have checked your case and we compared your measure with the
> ordered measures.
>
> The result is that your sleeve length measure (23 inches) and shoulder
> measure (18 inches) were correctly applied.
>
> Therefore, we offer you to pay instead 180� only 35� for a new coat
> with the same fabric. This offer you give the possibility to modify
> and review your coat measures.
>
>
> We hope that is a proper solution for you."
>
>
> It looks like they are sticking to the "you got what you ordered" line
> and not even a word about the inadequacy of their instructions. Are
> they saying they will give me another coat for 35 euros or they will
> give me 35 euros to have the coat altered?

They appear to be saying they will make you a _new_ coat (of a different
size) in the same materal for 35 Euros.

--
Joe Lee