From: Ohioguy on
Recently, we had our ~1 year old digital camera stolen, so I went
back to ecost.com, to purchase another refurbished one for $99 plus
ship. They charge $10.99 for shipping. It seemed a little high, but
that's only about 11% of the order total, so I figured ok. I also added
on a 4GB class 6 SD card for $9.99 The camera said "temporarily out of
stock", but let me add it to the cart and purchase it.

Well, they decided to ship the SD card, and cancelled the camera part
of my order. Now I have evidently paid $11 to ship a $10 item the size
of a postage stamp. I'm rather annoyed, to put it mildly. As a rule, I
never, ever pay more than 50% of the cost of an item in shipping - I
find it locally instead of paying more than that.

Do I have any recourse?
From: Rod Speed on
Ohioguy wrote:

> Recently, we had our ~1 year old digital camera stolen, so I went
> back to ecost.com, to purchase another refurbished one for $99 plus
> ship. They charge $10.99 for shipping. It seemed a little high, but
> that's only about 11% of the order total, so I figured ok. I also
> added on a 4GB class 6 SD card for $9.99 The camera said
> "temporarily out of stock", but let me add it to the cart and
> purchase it.

> Well, they decided to ship the SD card, and cancelled the camera
> part of my order. Now I have evidently paid $11 to ship a $10 item
> the size of a postage stamp. I'm rather annoyed, to put it mildly. As a rule, I never, ever pay more than 50% of the
> cost of an item in
> shipping - I find it locally instead of paying more than that.

> Do I have any recourse?

Worth telling them that story like that and see if they will do anything about it.

They may consider it too trivial to bother with tho.


From: zxcvbob on
Rod Speed wrote:
> Ohioguy wrote:
>
>> Recently, we had our ~1 year old digital camera stolen, so I went
>> back to ecost.com, to purchase another refurbished one for $99 plus
>> ship. They charge $10.99 for shipping. It seemed a little high, but
>> that's only about 11% of the order total, so I figured ok. I also
>> added on a 4GB class 6 SD card for $9.99 The camera said
>> "temporarily out of stock", but let me add it to the cart and
>> purchase it.
>
>> Well, they decided to ship the SD card, and cancelled the camera
>> part of my order. Now I have evidently paid $11 to ship a $10 item
>> the size of a postage stamp. I'm rather annoyed, to put it mildly. As a rule, I never, ever pay more than 50% of the
>> cost of an item in
>> shipping - I find it locally instead of paying more than that.
>
>> Do I have any recourse?
>
> Worth telling them that story like that and see if they will do anything about it.
>
> They may consider it too trivial to bother with tho.
>
>

Don't tell them a sob story. Nobody wants to hear that.

Just tell 'em you have no use for the card without the camera, and
if they had contacted you when they canceled the camera you would
have canceled the card too. Then politely tell them (don't ask)
that you are returning the SD card and expect a full refund. If
they give you any guff, you call the credit card company and have
them issue a "charge back".

Bob
From: Al on
On Nov 4, 11:14 pm, Ohioguy <n...(a)none.net> wrote:
>    Recently, we had our ~1 year old digital camera stolen, so I went
> back to ecost.com, to purchase another refurbished one for $99 plus
> ship.  They charge $10.99 for shipping.  It seemed a little high, but
> that's only about 11% of the order total, so I figured ok.  I also added
> on a 4GB class 6 SD card for $9.99  The camera said "temporarily out of
> stock", but let me add it to the cart and purchase it.
>
>    Well, they decided to ship the SD card, and cancelled the camera part
> of my order.  Now I have evidently paid $11 to ship a $10 item the size
> of a postage stamp.  I'm rather annoyed, to put it mildly.  As a rule, I
> never, ever pay more than 50% of the cost of an item in shipping - I
> find it locally instead of paying more than that.
>
>    Do I have any recourse?

It sounds like you are posting prematurely or incompletely.
Have you contacted them?
Have they separately reinstated the camera order? Did you request that
with no shipping?
Boy, you sure have plenty of trouble with cameras.
From: Cindy Hamilton on
On Nov 4, 11:14 pm, Ohioguy <n...(a)none.net> wrote:
>    Recently, we had our ~1 year old digital camera stolen, so I went
> back to ecost.com, to purchase another refurbished one for $99 plus
> ship.  They charge $10.99 for shipping.  It seemed a little high, but
> that's only about 11% of the order total, so I figured ok.  I also added
> on a 4GB class 6 SD card for $9.99  The camera said "temporarily out of
> stock", but let me add it to the cart and purchase it.
>
>    Well, they decided to ship the SD card, and cancelled the camera part
> of my order.  Now I have evidently paid $11 to ship a $10 item the size
> of a postage stamp.  I'm rather annoyed, to put it mildly.  As a rule, I
> never, ever pay more than 50% of the cost of an item in shipping - I
> find it locally instead of paying more than that.

What would you have paid locally for an SD card? More than $20.98
plus sales tax?