From: Kim Andrews on
In article <838lu7Fun8U1(a)mid.individual.net>, barry.ruck(a)ntlworld.com
says...
>

> If Paypal have taken the funds from your account then they have given
> her a full refund - nothing you can do about it.

Interesting assumption. Just because paypal have taken the funds from
the seller does not mean they've given them to the buyer. If only life
were that simple. :o)

--
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From: dustie on
>> If Paypal have taken the funds from your account then they have given
>> her a full refund - nothing you can do about it.
>
> Interesting assumption. Just because paypal have taken the funds from
> the seller does not mean they've given them to the buyer. If only life
> were that simple. :o)

Too right!! The money isn't in her hands yet, I'd be taking a boat over to
Italy to beat it back out of her if they had!!


>> How much money are we talking about here? If it was less than �15 I'd be
>> inclined to let it go and ask the buyer to leave good feedback for
>> getting a full refund.

It's 55 quid I'm missing at the moment. I'm happy to refund 47 quid but I'm
not refunding the 8 pounds it cost me to send the (rare) CD to her. She's
said she's happy to accept that, it's just Paypal being complete
user-unfriendly as always... :p

Anyone else got any ideas? :)



From: John Veldman on

"dustie" <xxdjdustxx(a)ntlworld.com> wrote in message
news:zDyzn.141387$4L6.125312(a)newsfe22.ams2...
> Hi all
>
> I sent a CD to Italy from the UK and then got a complaint it was faulty.
> The buyer sent it back but there was absolutely nothing wrong with it.
> She opened a dispute with Paypal and so they immediately took the funds
> out of my account and left me with a negatvie balance. The buyer has
> agreed to a *partial* refund but Paypal won't let me do it - it'll only
> let me "grant a full refund". I was advised that, while I had a negative
> balance on my account, it would only let me do the full refund but, I
> actually now DO have a positive Paypal balance as I've had some more
> payments into the account, yet there's still no option at all to do any
> kind of partial refund. Anyone know how I can do this?
>
>

The reason partial refunds have been stopped is due to fraud. Sellers were
taking payments and then found they could refund a small amount, then take
the balance from the account immediately.
This is before ebay and paypal could act to freeze the account and get the
money
back for the buyer. I had this happen to me, but ebay took action promptly
and
I got my refund before the seller could close the account. The excuse given
in my
case was that I had paid too much postage, so the seller wanted to be all
honest and give it back!
This was a "top rated seller" too, as classed by ebay even with less than
100% feedback
and a history of complaints.


From: John Veldman on

"Kim Andrews" <bykimbo(a)hotmail.com> wrote in message
news:MPG.26393899536892509896ff(a)news.individual.net...
> In article <838lu7Fun8U1(a)mid.individual.net>, barry.ruck(a)ntlworld.com
> says...
>>
>
>> If Paypal have taken the funds from your account then they have given
>> her a full refund - nothing you can do about it.
>
> Interesting assumption. Just because paypal have taken the funds from
> the seller does not mean they've given them to the buyer. If only life
> were that simple. :o)
>
> --
> Cheers, Kimbo
>

They do it to stop the seller closing the account or making funds
"unavailable"
to be difficult! It is all to stop fraudulent sellers.
Whether the buyer gets the money is a different matter, that depends on the
way the dispute is decided. If you are silly enough to send a message
suggesting a full refund for good feedback then the dispute is decided in
favour of the buyer immediately.


From: The Older Gentleman on
Kim Andrews <bykimbo(a)hotmail.com> wrote:

> In article <838lu7Fun8U1(a)mid.individual.net>, barry.ruck(a)ntlworld.com
> says...
> >
>
> > If Paypal have taken the funds from your account then they have given
> > her a full refund - nothing you can do about it.
>
> Interesting assumption. Just because paypal have taken the funds from
> the seller does not mean they've given them to the buyer. If only life
> were that simple. :o)

Oi! Kimbo! Check your email!


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