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From: dustie on 21 Apr 2010 04:25
Hi all

I sent a CD to Italy from the UK and then got a complaint it was faulty.
The buyer sent it back but there was absolutely nothing wrong with it. She
opened a dispute with Paypal and so they immediately took the funds out of
my account and left me with a negatvie balance. The buyer has agreed to a
*partial* refund but Paypal won't let me do it - it'll only let me "grant a
full refund". I was advised that, while I had a negative balance on my
account, it would only let me do the full refund but, I actually now DO have
a positive Paypal balance as I've had some more payments into the account,
yet there's still no option at all to do any kind of partial refund. Anyone
know how I can do this?


From: petrolcan on 21 Apr 2010 04:40
In article <zDyzn.141387$4L6.125312(a)newsfe22.ams2>, dustie says...
>
> Hi all
>
> I sent a CD to Italy from the UK and then got a complaint it was faulty.
> The buyer sent it back but there was absolutely nothing wrong with it. She
> opened a dispute with Paypal and so they immediately took the funds out of
> my account and left me with a negatvie balance. The buyer has agreed to a
> *partial* refund but Paypal won't let me do it - it'll only let me "grant a
> full refund". I was advised that, while I had a negative balance on my
> account, it would only let me do the full refund but, I actually now DO have
> a positive Paypal balance as I've had some more payments into the account,
> yet there's still no option at all to do any kind of partial refund. Anyone
> know how I can do this?

Get the buyer to cancel the dispute and do the partial refund from the
original paypal transaction.
From: dustie on 21 Apr 2010 05:24
> Get the buyer to cancel the dispute and do the partial refund from the
> original paypal transaction.

She refuses to do so. Says once she's done that, I won't pay her and she'll
have no way to re-open it.


From: Barry Ruck on 21 Apr 2010 12:02
dustie explained :

> Hi all
>
> I sent a CD to Italy from the UK and then got a complaint it was
> faulty. The buyer sent it back but there was absolutely nothing
> wrong with it. She opened a dispute with Paypal and so they
> immediately took the funds out of my account and left me with a
> negatvie balance. The buyer has agreed to a *partial* refund but
> Paypal won't let me do it - it'll only let me "grant a full refund".
> I was advised that, while I had a negative balance on my account,
> it would only let me do the full refund but, I actually now DO have
> a positive Paypal balance as I've had some more payments into the
> account, yet there's still no option at all to do any kind of
> partial refund. Anyone know how I can do this?

If Paypal have taken the funds from your account then they have given
her a full refund - nothing you can do about it.

This is just one reason I stopped shipping overseas.

--
Cars make CO2 and trees absorb CO2. By driving your car, you're feeding
a tree and helping the environment. - Anon.

Barry Ruck - Harlow, Essex. UK.


From: petrolcan on 21 Apr 2010 12:10
In article <cvzzn.283028$1j3.95277(a)newsfe10.ams2>, dustie says...
>
> > Get the buyer to cancel the dispute and do the partial refund from the
> > original paypal transaction.
>
> She refuses to do so. Says once she's done that, I won't pay her and she'll
> have no way to re-open it.

There's nothing like a suspicious buyer!

How much money are we talking about here? If it was less than £15 I'd be
inclined to let it go and ask the buyer to leave good feedback for
getting a full refund.
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